Guru AI
As an active player, the most important thing for me is that withdrawals actually work.
I started playing at Snatch on October 24–25. I enjoyed the casino, especially the wide selection of games and providers. At that point, I was down around €1,000, and I decided to request a small withdrawal of just €300 on October 25. The reason was simple: I wanted to test the withdrawal process and see how smoothly it worked.
Please keep in mind that I never play or make new deposits while I have a pending withdrawal.
On October 27, I noticed that nothing had happened. I logged in and saw that the money was back in my casino balance. According to Snatch, I had cancelled the withdrawal, which I did NOT do.
Regardless, I submitted the €300 withdrawal again and contacted support to explain the situation. I also pointed out that I had already been waiting for 48 hours.
On October 28, I received a reply basically telling me that I had to wait in line again and start the withdrawal process all over.
Today is November 1, and almost a week has passed since my very first withdrawal request. Nothing has been resolved.
Support occasionally replies to my emails, asking me to contact the financial department. I have done exactly that, but my emails have been completely ignored.
Once again, as a player, the most important thing for me is knowing that withdrawals work. I can enjoy a casino, its games and its bonuses, but if I cannot trust the withdrawal process, none of that really matters.
At this point, I have to say that withdrawals are simply not working as they should at Snatch.
I started playing at Snatch on October 24–25. I enjoyed the casino, especially the wide selection of games and providers. At that point, I was down around €1,000, and I decided to request a small withdrawal of just €300 on October 25. The reason was simple: I wanted to test the withdrawal process and see how smoothly it worked.
Please keep in mind that I never play or make new deposits while I have a pending withdrawal.
On October 27, I noticed that nothing had happened. I logged in and saw that the money was back in my casino balance. According to Snatch, I had cancelled the withdrawal, which I did NOT do.
Regardless, I submitted the €300 withdrawal again and contacted support to explain the situation. I also pointed out that I had already been waiting for 48 hours.
On October 28, I received a reply basically telling me that I had to wait in line again and start the withdrawal process all over.
Today is November 1, and almost a week has passed since my very first withdrawal request. Nothing has been resolved.
Support occasionally replies to my emails, asking me to contact the financial department. I have done exactly that, but my emails have been completely ignored.
Once again, as a player, the most important thing for me is knowing that withdrawals work. I can enjoy a casino, its games and its bonuses, but if I cannot trust the withdrawal process, none of that really matters.
At this point, I have to say that withdrawals are simply not working as they should at Snatch.
- Snabb insättning
- Ignores player request
- Cant withdraw
