Ακολούθησα όλες τις διαδικασίες επαλήθευσης λογαριασμού και όλα ήταν σωστά. Ωστόσο, όταν προσπάθησα να κάνω ανάκληση, εμφανίστηκε ένα σφάλμα που έλεγε ότι η επαλήθευση ήταν λανθασμένη.
Επικοινώνησα με την ηλεκτρονική εξυπηρέτηση πελατών, αλλά δεν έλυσαν τίποτα. Μου ζήτησαν να στείλω ένα email στο οικονομικό τμήμα, το οποίο έκανα, αλλά δεν έχουν απαντήσει ακόμη!
Η πλατφόρμα είναι καλή, με ωραία παιχνίδια, αλλά λείπουν σε αυτήν την πτυχή. Εάν είναι τόσο απλή η κατάθεση, γιατί είναι τόσο περίπλοκη η ανάληψη;
Μου αρέσει πολύ η πλατφόρμα και ελπίζω να λύσουν αυτό το ζήτημα σύντομα.
I followed all the account verification procedures and everything was correct. However, when I attempted to withdraw, an error appeared stating that the verification was incorrect.
I contacted online customer service, but they didn't resolve anything. They asked me to send an email to the financial department, which I did, but they've yet to respond!
The platform is good, with nice games, but they're lacking in this aspect. If it is so simple to deposit, why is it so complicated to withdraw?
I really like the platform and hope they resolve this issue soon.
Fiz todo procedimento de verificação da conta para sacar e estava tudo correto,quando fui sacar apareceu um erro falando que a verificação estava incorreta.
Entrei em contato com o atendimento on line e nada resolveram,falaram para mandar e-mail para o financeiro, já mandei até agora não me responderam!
A plataforma é boa,jogos bom,mas nesse quesito eles pecam,já que para depósito é tão simples para sacar eles complicam!
Gostei muito da plataforma espero que eles resolvam logo esse caso.
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