Γειά σου
Όταν κατέθεσα εξακολουθούσα να έπαιζα σκεπτόμενος ότι θα έπαιρνα μπόνους, αλλά δεν έγινε τίποτα και είχα ακόμα ένα υπόλοιπο, οπότε καθώς δεν έβλεπα ότι το μπόνους έπεφτε πήγα σε έναν από τους βοηθούς, ο οποίος μου είπε αλαζονικά ότι δεν είχα δικαίωμα στο μπόνους που αναφέρεται στην προσφορά, επειδή είχα ήδη δικαίωμα σε άλλα μπόνους στο παρελθόν. Ενοχλημένος, είπα ότι αυτό παραπλανούσε τον παίκτη, καθώς μου επέτρεψαν να επιλέξω το μπόνους, και τους ζήτησα να μου επιστρέψουν το ποσό που είχα ακόμα και να κλείσω τον λογαριασμό μου. Μόλις το είπα αυτό, έκλεισαν τον λογαριασμό μου το επόμενο δευτερόλεπτο χωρίς να μου επιστρέψουν ποτέ το υπόλοιπό μου και χωρίς καμία προηγούμενη προειδοποίηση ή προσπάθεια επίτευξης συμφωνίας ή οποιαδήποτε άλλη εξήγηση.
Hello
When I deposited I still played thinking that I would get a bonus, but nothing happened and I still had a balance, so as I didn't see that the bonus was falling I went to one of the assistants, who arrogantly told me that I wasn't entitled to the bonus mentioned in the promotion, because I had already been entitled to other bonuses in the past. Annoyed, I said that this was misleading the player, as they had allowed me to opt for the bonus, and I asked them to refund me the amount I still had and close my account. As soon as I said that, they closed my account the next second without ever giving me my remaining balance back and without any prior warning or attempt to reach an agreement, or any other kind of explanation.
Olá
quando depositei ainda joguei por pensar que assim é que iria receber bónus , mas nada aconteceu e ainda fiquei com saldo, nisto como não estava a ver que o bónus caía dirigi- me a um dos assistentes, que arrogantemente me disse que não tinha direito ao bónus mencionado na promoção , por já ter tido direito a outros bónus no passado. Chateada disse que isso era induzir o jogador a erro, pois permitiram-me optar pelo bónus, e pedi que me restituíssem o valor que ainda estava em saldo e me encerrassem a conta. Assim que disse isso encerraram-me a conta no segundo seguinte sem nunca sequer me devolverem o valor que restava e sem qualquer pre aviso ou tentativa de chegar a acordo, ou qualquer outro tipo de explicação .
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