I am extremely disappointed with my experience at SkyCrown Casino. I have been trying to withdraw my winnings, and despite providing every legally available document, the casino keeps blocking my withdrawal by demanding something that does not exist in Canada.
I made my deposit using a Canadian Debit Mastercard. In Canada, bank statements do NOT show debit card numbers due to strict fraud-prevention rules. Only credit card statements show card numbers.
Despite explaining this many times, SkyCrown keeps insisting on a bank statement showing my debit card number — a document no Canadian bank can produce.
Here is what I have already provided:
A bank-stamped letter confirming my full name, account number, and the debit card ending in xxxx
Proof of the 308.86 CAD deposit, which appears correctly as WRDMOX
The correct banking details for withdrawal (Institution xxx, Transit xxxx, Account xxxxxx)
Confirmation that a new debit card with my name is on the way
Still, they keep saying my documents are "not suitable," giving the same copied response, and completely ignoring the reality of Canadian banking rules.
Their latest reply even claims that "every bank provides such statements," which is simply false for Canada. This shows a lack of understanding — or worse, an attempt to avoid paying.
This behavior feels like a deliberate attempt to avoid paying legitimate winnings.
I have played at many online casinos, and I have never experienced anything this frustrating or unreasonable. Their customer support shows no understanding, no flexibility, and no willingness to work with real banking rules.
I have played at many casinos and never had this kind of experience. SkyCrown’s verification demands feel unreasonable, obstructive, and designed to delay or deny legitimate withdrawals.
I am hoping Casino Guru can help, because SkyCrown clearly has no intention to acknowledge Canadian banking procedures or process my winnings fairly.
I made my deposit using a Canadian Debit Mastercard. In Canada, bank statements do NOT show debit card numbers due to strict fraud-prevention rules. Only credit card statements show card numbers.
Despite explaining this many times, SkyCrown keeps insisting on a bank statement showing my debit card number — a document no Canadian bank can produce.
Here is what I have already provided:
A bank-stamped letter confirming my full name, account number, and the debit card ending in xxxx
Proof of the 308.86 CAD deposit, which appears correctly as WRDMOX
The correct banking details for withdrawal (Institution xxx, Transit xxxx, Account xxxxxx)
Confirmation that a new debit card with my name is on the way
Still, they keep saying my documents are "not suitable," giving the same copied response, and completely ignoring the reality of Canadian banking rules.
Their latest reply even claims that "every bank provides such statements," which is simply false for Canada. This shows a lack of understanding — or worse, an attempt to avoid paying.
This behavior feels like a deliberate attempt to avoid paying legitimate winnings.
I have played at many online casinos, and I have never experienced anything this frustrating or unreasonable. Their customer support shows no understanding, no flexibility, and no willingness to work with real banking rules.
I have played at many casinos and never had this kind of experience. SkyCrown’s verification demands feel unreasonable, obstructive, and designed to delay or deny legitimate withdrawals.
I am hoping Casino Guru can help, because SkyCrown clearly has no intention to acknowledge Canadian banking procedures or process my winnings fairly.
- Nothing positive
- no intention to release withdrawals
- poor customer service
