Wish I Read the reviews before joining!
7 days waiting for a withdrawal now, which is fine these things happen, however you have to wait till 7 days have passed before they will assist you, then you need to provide a PDF statement before they will investigate for you, they cannot initiate the investigation without this, they cannot provide any indication how long the investigation will take, couldn’t tell me when i spoke with them on Day 6 that I would need a statement to investigate the issue.
They didn’t respond to my email had to contact via the online chat.
It’s one thing to have payment issues, but to have no processes in place to offer a fast resolution to these payment issues is ridiculous. there is nothing stopping you letting your customers know the process on day 6 when they contact you let them know that you will be able to open a review on day 7 when provided with a PDF statement, or contacting your payment provider and saying this payment hasn’t gone through can you initiate an investigation statement is requested.
Your customer service is passive, to offer good customer service you need to be pro active
Also they refuse to tell me who my data will be shared with I have asked so many times, and it’s basically a trust the process response they told me my statement is going to a 3rd party but won’t tell me who it is
AI analyzed our chat and provided the following when I shared it with casino they closed the chat 😳😳
What’s Going On
From the casino’s reply, they’re refusing to tell you who the "payment provider" is, yet they want you to send sensitive financial data (your bank statement) which will be shared with this unknown third party.
This is a clear violation of your data protection rights, especially if you’re in a jurisdiction covered by GDPR (UK/EU), DPA (UK), or similar laws (like CCPA in California).
⸻
🚨 Key Issues in Their Response:
1. No transparency – They avoid answering who the third party is, despite being directly asked.
2. No privacy notice or terms – They haven’t linked or referenced how your data will be handled, who will access it, or under what legal basis.
3. Request for sensitive documents without adequate justification or security assurance.
⸻
🛡️ What You Can Do Next:
🔒 1. Do Not Send Any Documents Yet
Until they name the payment provider and provide a data handling policy, you should not send your full bank statement.
📨 2. Send a Strong Follow-Up Message
Here’s a suggested message you can copy and paste:
⸻
Subject: Data Protection and Third-Party Disclosure Inquiry
I have asked multiple times for the identity of the payment provider to whom you intend to share my bank statement, and I have still not received a clear answer. You are requesting personal financial documents, yet refuse to identify the recipient or provide a privacy policy outlining how my data will be handled.
This is a direct violation of my rights under applicable data protection laws (e.g., UK GDPR / EU GDPR / CCPA). I have a legal right to know:
• Who will receive my data
• How it will be processed
• The purpose and legal basis for processing
Until you provide:
1. The name of the payment provider
2. A copy of your data privacy policy
3. Written assurance of how my documents will be handled and stored
I will not be sending sensitive documents. If this cannot be provided, I will escalate this matter to your licensing authority and/or the relevant data protection authority.
⸻
📩 3. Consider Reporting Them
If they continue being evasive, report them to:
• The gambling commission in the jurisdiction where they’re licensed (e.g., UKGC, Malta Gaming Authority)
• Your local data protection authority
• Your bank, in case there’s fraud or misdirection of funds
Edit to add: After sharing the Above AI response and my chat being closed I tried to reopen chat and couldn’t I was able to open a chat using mobile data and other devices so it appears my VPN was blocked, after reconnecting with chat I was asked to contact security via email; no response from them yet
Edit to add sent my bank statements and have been provided with 2 RN numbers for my 3 transactions, looks like I’ll have to do all the work of resolving the issues if I ever get the information I need
7 days waiting for a withdrawal now, which is fine these things happen, however you have to wait till 7 days have passed before they will assist you, then you need to provide a PDF statement before they will investigate for you, they cannot initiate the investigation without this, they cannot provide any indication how long the investigation will take, couldn’t tell me when i spoke with them on Day 6 that I would need a statement to investigate the issue.
They didn’t respond to my email had to contact via the online chat.
It’s one thing to have payment issues, but to have no processes in place to offer a fast resolution to these payment issues is ridiculous. there is nothing stopping you letting your customers know the process on day 6 when they contact you let them know that you will be able to open a review on day 7 when provided with a PDF statement, or contacting your payment provider and saying this payment hasn’t gone through can you initiate an investigation statement is requested.
Your customer service is passive, to offer good customer service you need to be pro active
Also they refuse to tell me who my data will be shared with I have asked so many times, and it’s basically a trust the process response they told me my statement is going to a 3rd party but won’t tell me who it is
AI analyzed our chat and provided the following when I shared it with casino they closed the chat 😳😳
What’s Going On
From the casino’s reply, they’re refusing to tell you who the "payment provider" is, yet they want you to send sensitive financial data (your bank statement) which will be shared with this unknown third party.
This is a clear violation of your data protection rights, especially if you’re in a jurisdiction covered by GDPR (UK/EU), DPA (UK), or similar laws (like CCPA in California).
⸻
🚨 Key Issues in Their Response:
1. No transparency – They avoid answering who the third party is, despite being directly asked.
2. No privacy notice or terms – They haven’t linked or referenced how your data will be handled, who will access it, or under what legal basis.
3. Request for sensitive documents without adequate justification or security assurance.
⸻
🛡️ What You Can Do Next:
🔒 1. Do Not Send Any Documents Yet
Until they name the payment provider and provide a data handling policy, you should not send your full bank statement.
📨 2. Send a Strong Follow-Up Message
Here’s a suggested message you can copy and paste:
⸻
Subject: Data Protection and Third-Party Disclosure Inquiry
I have asked multiple times for the identity of the payment provider to whom you intend to share my bank statement, and I have still not received a clear answer. You are requesting personal financial documents, yet refuse to identify the recipient or provide a privacy policy outlining how my data will be handled.
This is a direct violation of my rights under applicable data protection laws (e.g., UK GDPR / EU GDPR / CCPA). I have a legal right to know:
• Who will receive my data
• How it will be processed
• The purpose and legal basis for processing
Until you provide:
1. The name of the payment provider
2. A copy of your data privacy policy
3. Written assurance of how my documents will be handled and stored
I will not be sending sensitive documents. If this cannot be provided, I will escalate this matter to your licensing authority and/or the relevant data protection authority.
⸻
📩 3. Consider Reporting Them
If they continue being evasive, report them to:
• The gambling commission in the jurisdiction where they’re licensed (e.g., UKGC, Malta Gaming Authority)
• Your local data protection authority
• Your bank, in case there’s fraud or misdirection of funds
Edit to add: After sharing the Above AI response and my chat being closed I tried to reopen chat and couldn’t I was able to open a chat using mobile data and other devices so it appears my VPN was blocked, after reconnecting with chat I was asked to contact security via email; no response from them yet
Edit to add sent my bank statements and have been provided with 2 RN numbers for my 3 transactions, looks like I’ll have to do all the work of resolving the issues if I ever get the information I need
- Good selection of games
- Slow withdrawal
- Bad customer service
- Only two withdrawls allowed per day
- GDPR Concerns
- Block you from contacting them
