Complaint Update for CasinoGuru (English):
"I want to provide a full update on my situation and express my deep frustration. I have been struggling with this issue for over 7 days. During this entire week, the casino ignored my emails, provided no clear answers, and left me in total silence.
It is shocking that only AFTER I filed a complaint here on CasinoGuru, the casino suddenly became active. Today, for the first time, they actually called my phone from a Czech number and started responding to my emails. It is sad that a player has to go through a week of suffering and seek help from third-party platforms just to establish basic communication with a casino.
I cannot help but wonder: is this delay happening because I have a significant balance of around $1,200 - $1,500 in my account? Why does it take an international complaint to get a simple 2FA issue looked at?
I am tired of running in circles. Today, thanks to CasinoGuru, I finally have some hope. I have re-submitted all the requested documents, including the transaction hash and mobile operator confirmation, which they accepted as an alternative.
I am deeply grateful to this platform for being the only real 'protector' of players. I will keep you updated and let you know the moment they finally resolve this, but as of now, despite all my efforts and your intervention, the 2FA is still not disabled. I hope this nightmare ends today."
"I want to provide a full update on my situation and express my deep frustration. I have been struggling with this issue for over 7 days. During this entire week, the casino ignored my emails, provided no clear answers, and left me in total silence.
It is shocking that only AFTER I filed a complaint here on CasinoGuru, the casino suddenly became active. Today, for the first time, they actually called my phone from a Czech number and started responding to my emails. It is sad that a player has to go through a week of suffering and seek help from third-party platforms just to establish basic communication with a casino.
I cannot help but wonder: is this delay happening because I have a significant balance of around $1,200 - $1,500 in my account? Why does it take an international complaint to get a simple 2FA issue looked at?
I am tired of running in circles. Today, thanks to CasinoGuru, I finally have some hope. I have re-submitted all the requested documents, including the transaction hash and mobile operator confirmation, which they accepted as an alternative.
I am deeply grateful to this platform for being the only real 'protector' of players. I will keep you updated and let you know the moment they finally resolve this, but as of now, despite all my efforts and your intervention, the 2FA is still not disabled. I hope this nightmare ends today."
- good
- bed
