1xBet Casino - Η ανάληψη του παίκτη έχει καθυστερήσει.

I requested a withdrawal of 900,000. The money was deducted from the account and it shows as approved, but I never received the money.

Thirteen days have already passed.

I contacted support and they haven't given me an answer; they say their specialists are evaluating the claim. But it's always the same response.

Solicite un retiro de 900.000. El dinero se desconto de la cuenta y figura aprobado pero nunca recibi el dinero.

Ya han pasado 13 dias.

Pregunte a soporte y no me dan respuesta dicen que sus especialista estan evaluando el reclamo. Pero siempre la misma respuesta

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1xBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any previous successful payouts from the casino?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the delay? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Good afternoon

I have already made other withdrawals/deposits at the 1xbet casino and they have been successful without any problems.

I didn't use bonuses, it was with real money.

I will share the required information with you via the email address you provided!

I am at your disposal, I hope to recover my money.

Buenas tardes

Si ya eh realizado otros retiros/depositos en el casino 1xbet y han sido exitosos sin inconvenientes.

No utilize bonificaciones, fue con dinero real.

Si le comparto la informacion requerida al correo que me indico!

Quedo a su disposición, espero recuperar mi dinero.

Hello everyone..

I've written to 1xbet support repeatedly, and they all give me the same answer: their specialists are working on it and they can't intervene. But it seems strange to me because I haven't seen any progress on my claim. I don't know who else to ask or what to do. I hope I don't lose my 900,000. Please help me... if you need any information, I'm available.

Hola estamados..

Le eh escrito a soporte de 1xbet reiteradas veces y todos me dan la misma respuesta. Que sus especialistas estan trabajando y que ellos no pueden intervenir. Pero ya me parece raro porque no veo ningun cambio en el reclamo ya no se a quien preguntarle ni que hacer. Espero no perder mis 900.000 . Por favor ayudenme... si necesitan cualquier info estoy atento.

Dear Fedeepmk,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Endri ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello Fedeepmk,

My name is Endri, and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue. Thank you for providing the information I needed. If I require any further details from yourself, I will reach out to you directly.

I would like to request the presence of a representative from the casino in this conversation.

Dear 1xBet Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence and why the withdrawal is taking longer.

Thank you in advance.

Respectfully,

Endri

Hello,

Thank you for contacting us. In order for us to check your payment, please provide the following details:

- your player ID,

- the withdrawal request number and the payment query number created in your personal account, AND

- the exact date, time, and amount of the payment you did not receive.

We will get back to you as soon as we receive and review the information regarding your case.

Best regards,

1xBet Team

Dear Fedeepmk,

The casino representatives have asked to provide the above mentioned details.

Please, provide the details so that we can investigate this complaint further. The sooner the better.

Looking forward to your response!

Endri

Dear 1xBet Casino,

The player Fedeepmk has provided the information requested.

Could you now help us understand why such a delay for their withdrawal which has been now over 1 month and clarify the situation? I would also appreciate it if you provided us with a timeline such as when will the player receive the withdrawal.

Looking forward to your reply!

Hello,

Thank you for providing the information.

We have taken your complaint into review and forwarded it to the relevant department. Our specialists are currently looking into the situation.

Please allow us some time to complete the review and kindly wait for our response. We will get back to you as soon as we have an update.

Best regards,

1xBet Team

Good day.

They always give the same answer.

It's been 1 month and 5 days. How much longer are they going to take to pay me? Should I quit?

They seemed to be a legitimate casino. Very unfortunate.

Buen dia.

Siempre dan la misma respuesta.

Ya han pasado 1 mes y 5 dias. Cuanto tiempo mas se van a tomar para pagarme me retiro??.

Parecian ser un casino serio. Muy lamentable.

Hello,

Thank you for your message.

We would like to inform you that your payment is still under review on the payment provider’s side. Our team last followed up with the payment provider on 19/08/2026 to request an update regarding your case.

At the moment, we are still awaiting their response. As soon as we receive any new information, we will inform you accordingly.

Thank you for your patience and understanding.

Best regards,

1xBet Team

Dear 1xBet Casino,

The delay seems to be ongoing for a long period now. There was no proper answer as to why exactly the delay is happening and neither a response as to when the player should receive their withdrawal. We are kindly asking if this case will be of a priority and not dragging like this with the answers repeating as to the team is looking into it.

Could you please let us know what is the issue behind the withdrawal not being completed? It has been already 5 days since your last answer in the thread and the player hasn't confirmed that he has received the withdrawal yet.

Looking forward to your reply!

Hello,

We would like to clarify that the relevant ticket was closed on 25 August 2026. The withdrawal was declined due to technical reasons, and the funds were returned to the player’s gaming balance.

Our specialists also recommended trying the withdrawal again or using an alternative payment method. Since then, the player has successfully completed several new withdrawals.

Therefore, the issue with the withdrawal has been resolved.

Best regards,

1xBet Team

Dear Fedeepmk,

The casino claims that the withdrawal amount has been returned to your player account. Can you please try and make another withdrawal and let me know when you do so?

We will keep this complaint opened until we find a resolution to this complaint. I would also like to ask you to tell me if you have done any other successful withdrawals since then?

Looking forward to your reply!

Dear Fedeepmk,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.