Casino allowed to play and deposit while I was actively self excluded, therefore I raised it with their claims department and the experience has been extremely frustrating.
For over than 2 weeks instead of providing clear answers or decision, they continue to send multiple generic responses like "your case is being reviewed" and "we are monitoring the situation," without explaining what is actually happening.
All relevant information has already been provided, yet there is still no transparency, no timeline, and no clear communication about the status of the case.
At this point, it feels like unnecessary delay rather than a genuine attempt to resolve the issue.
If a case is straightforward, there is no reason to keep the customer waiting with vague responses instead of providing a clear outcome.
For over than 2 weeks instead of providing clear answers or decision, they continue to send multiple generic responses like "your case is being reviewed" and "we are monitoring the situation," without explaining what is actually happening.
All relevant information has already been provided, yet there is still no transparency, no timeline, and no clear communication about the status of the case.
At this point, it feels like unnecessary delay rather than a genuine attempt to resolve the issue.
If a case is straightforward, there is no reason to keep the customer waiting with vague responses instead of providing a clear outcome.
