I submitted a formal complaint to Yep Casino on March 1, 2026, regarding payment transparency and the use of third-party payment processors (ENDVR / Euflexqi).
It has now been over 17 days, and I have not received any response or acknowledgment from the complaints email.
I have also contacted live support multiple times. However, support repeatedly stated that they cannot assist with complaints and directed me back to the complaints email, which does not respond.
During these interactions, no effort was made to check the status of my case or provide any meaningful update. Instead, I was only told to wait, and the chat was eventually closed without clarification.
This creates a situation where the complaints email does not respond, and live support refuses to assist, leaving no clear way for players to have their issues addressed.
This raises serious concerns regarding the casino’s complaint handling process and overall transparency.
I remain open to resolving this matter directly and hope the casino will respond.
It has now been over 17 days, and I have not received any response or acknowledgment from the complaints email.
I have also contacted live support multiple times. However, support repeatedly stated that they cannot assist with complaints and directed me back to the complaints email, which does not respond.
During these interactions, no effort was made to check the status of my case or provide any meaningful update. Instead, I was only told to wait, and the chat was eventually closed without clarification.
This creates a situation where the complaints email does not respond, and live support refuses to assist, leaving no clear way for players to have their issues addressed.
This raises serious concerns regarding the casino’s complaint handling process and overall transparency.
I remain open to resolving this matter directly and hope the casino will respond.
- Poor customer support handling
- Unreliable casino
- I recommend playing elsewhere
