Complaint regarding unexpected change of bet amount during gameplay (Glorion Casino)
I would like to submit a complaint regarding an issue I experienced while playing on Glorion Casino (glorion2.com).
Game: Plinko1000
Provider: InOut
Time: approximately 23:30
Initial balance: approximately €1600–€1700
Intended bet amount: €5
Observed bet amount: €184
Bet IDs: 374696584317, 374696591233, 374696599897, 374696607789, 374696617201
During gameplay, I noticed that my bet amount changed from €5 to €184 without any intentional action on my part. I did not manually modify the bet amount at any point before this change occurred.
As a result of this change, my balance was significantly reduced.
I have contacted the casino support team regarding this issue. The response indicated that the rounds were settled correctly and that the case would be forwarded to another department. However, I have not yet received a detailed explanation regarding how the bet amount was changed or whether this was triggered by user input or a system-related issue.
At this stage, I am requesting the following:
1. Full session logs, including bet modification history and user input logs
2. Clarification on how and when the bet amount was changed from €5 to €184
3. Confirmation of whether this change was caused by user action or a technical/system issue
4. Review of the affected transactions and consideration of reimbursement if an error is confirmed
I am submitting this complaint in order to receive a clear technical explanation and resolution of the situation.
Thank you in advance for your assistance.
I would like to submit a complaint regarding an issue I experienced while playing on Glorion Casino (glorion2.com).
Game: Plinko1000
Provider: InOut
Time: approximately 23:30
Initial balance: approximately €1600–€1700
Intended bet amount: €5
Observed bet amount: €184
Bet IDs: 374696584317, 374696591233, 374696599897, 374696607789, 374696617201
During gameplay, I noticed that my bet amount changed from €5 to €184 without any intentional action on my part. I did not manually modify the bet amount at any point before this change occurred.
As a result of this change, my balance was significantly reduced.
I have contacted the casino support team regarding this issue. The response indicated that the rounds were settled correctly and that the case would be forwarded to another department. However, I have not yet received a detailed explanation regarding how the bet amount was changed or whether this was triggered by user input or a system-related issue.
At this stage, I am requesting the following:
1. Full session logs, including bet modification history and user input logs
2. Clarification on how and when the bet amount was changed from €5 to €184
3. Confirmation of whether this change was caused by user action or a technical/system issue
4. Review of the affected transactions and consideration of reimbursement if an error is confirmed
I am submitting this complaint in order to receive a clear technical explanation and resolution of the situation.
Thank you in advance for your assistance.
- Quick withdrawals
- Refusal to admit mistakes and money that disappears
