Avoid this casino if you value timely withdrawals.
I requested a manual withdrawal of NZD $500 on 28 June 2026 because their withdrawal system is not compatible with New Zealand bank account details. I proactively requested a manual bank transfer from the start to avoid the same problems I had experienced on related casino sites.
I provided every document and banking detail requested, including my account details and SWIFT/BIC code, immediately after they were requested. Since then I have received repeated emails telling me my case has been "forwarded," "escalated," "under review," or "being processed." Despite all of these assurances, I have still not received confirmation that my withdrawal has even been initiated.
I was also given conflicting information about Skrill. I was told I could deposit using Skrill and withdraw using Skrill, only to be told later that Skrill withdrawals were not actually available to me, despite Skrill appearing as a withdrawal option.
After nearly two weeks I have been left with the same generic responses and no meaningful progress, no explanation for the delay, and no timeframe for payment.
At the time of writing, my withdrawal remains outstanding and I have had to lodge both a formal complaint and an AskGamblers complaint simply to try to obtain my own funds.
Based on my experience, I cannot recommend BigClash until they significantly improve their withdrawal process and communication.
I requested a manual withdrawal of NZD $500 on 28 June 2026 because their withdrawal system is not compatible with New Zealand bank account details. I proactively requested a manual bank transfer from the start to avoid the same problems I had experienced on related casino sites.
I provided every document and banking detail requested, including my account details and SWIFT/BIC code, immediately after they were requested. Since then I have received repeated emails telling me my case has been "forwarded," "escalated," "under review," or "being processed." Despite all of these assurances, I have still not received confirmation that my withdrawal has even been initiated.
I was also given conflicting information about Skrill. I was told I could deposit using Skrill and withdraw using Skrill, only to be told later that Skrill withdrawals were not actually available to me, despite Skrill appearing as a withdrawal option.
After nearly two weeks I have been left with the same generic responses and no meaningful progress, no explanation for the delay, and no timeframe for payment.
At the time of writing, my withdrawal remains outstanding and I have had to lodge both a formal complaint and an AskGamblers complaint simply to try to obtain my own funds.
Based on my experience, I cannot recommend BigClash until they significantly improve their withdrawal process and communication.
- No positive experience to report
- Extremely delayed withdrawal process
