Hello CasinoGuru Team,
I would like to file a formal complaint against Bitguruz Casino regarding their withdrawal handling, which I consider misleading and unprofessional.
After winning, I submitted a withdrawal request. From that point, the process became unclear and problematic. The casino later justified the delay by referring to weekends and public holidays, but this information was not clearly communicated at the time of the withdrawal request, nor were any realistic processing timelines provided.
Bitguruz advertises cryptocurrency withdrawals as "instant." In reality, the approval process itself took far longer than expected, with no transparency or concrete answers. A personal manager was assigned, but this did not resolve the issue — the same generic explanations were repeated.
Most concerning is that the casino continues to respond with identical template messages, without addressing the actual criticism. When a casino:
• promotes fast withdrawals
• fails to communicate real processing times
• and creates obstacles only after a player wins
it raises serious concerns about transparency and fairness. Based on my experience, this strongly resembles misleading and potentially scam-like behavior.
This complaint is submitted to document my experience and to warn other players. I am willing to provide all relevant screenshots and communication history upon request.
Kind regards,
Hatun05
I would like to file a formal complaint against Bitguruz Casino regarding their withdrawal handling, which I consider misleading and unprofessional.
After winning, I submitted a withdrawal request. From that point, the process became unclear and problematic. The casino later justified the delay by referring to weekends and public holidays, but this information was not clearly communicated at the time of the withdrawal request, nor were any realistic processing timelines provided.
Bitguruz advertises cryptocurrency withdrawals as "instant." In reality, the approval process itself took far longer than expected, with no transparency or concrete answers. A personal manager was assigned, but this did not resolve the issue — the same generic explanations were repeated.
Most concerning is that the casino continues to respond with identical template messages, without addressing the actual criticism. When a casino:
• promotes fast withdrawals
• fails to communicate real processing times
• and creates obstacles only after a player wins
it raises serious concerns about transparency and fairness. Based on my experience, this strongly resembles misleading and potentially scam-like behavior.
This complaint is submitted to document my experience and to warn other players. I am willing to provide all relevant screenshots and communication history upon request.
Kind regards,
Hatun05
- Gode spil
- Scam
