My recent experience is a freaking disaster and their Support is awful. They basically stole my money. I made a withdrawl of €150 in ETH, but the payment never arrived in my wallet, even though the correct address was used and everything was double-checked on the blockchain and with my wallet provider. We don’t know what happened (the address *was* correct), and I don’t blame the casino for this. I don't know, I guess it happens or maybe they made a mistake, we'll never know.
After I provided clear proof of non-receipt, the casino made a second transaction—but this time sent the funds to an address that doesn’t belong to me. I submitted the proof that this was NOT my address, but the casino refuses to admit their error and is blaming me, saying that I gave them this adresse (which is completely random). They admitted they don't have any proof that I submitted the wrong ETH address. I have the proof that I did provide the right one. They still won't send me my money. My complaint is now under investigation with the Kahnawake regulator. Play elsewhere if you value your money.
After I provided clear proof of non-receipt, the casino made a second transaction—but this time sent the funds to an address that doesn’t belong to me. I submitted the proof that this was NOT my address, but the casino refuses to admit their error and is blaming me, saying that I gave them this adresse (which is completely random). They admitted they don't have any proof that I submitted the wrong ETH address. I have the proof that I did provide the right one. They still won't send me my money. My complaint is now under investigation with the Kahnawake regulator. Play elsewhere if you value your money.
- stole my money
- useless support
