1xBet Casino - Η ανάληψη του παίκτη καθυστέρησε.

My id [redacted] ticket number19742727.

Since July 20, 2026, 1xbet has been giving me the runaround. I've sent my statement about six times already, and I always get the same responses. The resolution deadline they gave me, July 29, 2026, has passed. Yesterday, I sent everything again, and I still get the same responses. Their time has run out, and they keep giving me the runaround. On top of that, I have more money in my 1xbet account, but these people are putting me through a very difficult time. I'm a legitimate customer, and I've proven it, but my money hasn't appeared. I'm going to send you screenshots of their responses, my Mercado Pago statement, and a screenshot showing it was approved but never arrived.

Mi id [redacted] numero de tiket19742727.

Desde el 20/07/2026 me tienen con vu3ltas de 1xbet mande mi extracto como 6 veces ya y siempre las mismas respuestas y ya paso la fecha de solucion que me dieron hasta el 29/07/2026 ayer les volvi a mandar todo y siempre las mismas respuestas se les acabo el ti3mpo y m3 sigun volteando y en mi cuanta 1xbet 3ncima tengo mas dinero pero esta gente me esta haciendo pasar por un miy mal momento todos estos dias soy legal y se lo demostre y mi dinero no aparece. Capturas de ellos respuestas, extracto de mi mercado pago y captura que figura aprobado y nunca me llego les voy a mandar.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Sergio29,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Sergio29,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi Jean, thank you for taking my case.

Unfortunately, I haven't received my withdrawal yet; the refund still hasn't appeared in my Mercado Pago account.

I'm sending a screenshot showing that the 1xbet casino support form for inquiries about payments was showing as "in process," but now it appears as "inactive" and says it was approved a few days ago, yet the withdrawal hasn't appeared in my account. I'm attaching my statements from July and August, and it's clear I haven't received anything at all. I kindly request your intervention so the casino can investigate the status of the funds through their intermediary payment gateway in Argentina. My PLAYER ID [redacted]

Hola jean gracias por tomar mi caso.

No lamentablemente no eg recibido mi retiro el reintegro sigue sin impactar en mi cienta mercado pago.

Mando captura que estos dias El soporte del casino 1xbet que sacaron de consultas sobre pagos que estaba en proceso y ahora aparace en inactivas y figura que esta apribado hace unos dias y no impacto nada en mi cuenta el retiro, mando mis extractos de julio y los dias de agosto y se ve en claro que no me llego absolutamente nada. Solicito amablemente su intervención para que el casino investigue El estado de los fondos Con su pasarela de pago Intermedia en ArgentinaMi ID DE JUGADOR [redacted]

Thank you for the update. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC (know Your Customer) verification?
• Have you accumulated your winnings with or without an active bonus?
• Could you please post a screenshot of your withdrawal history directly to this thread.

Thank you very much in advance for your reply.

Hi Jean, thank you so much for your help. I'll answer your questions.

1) If I made previous withdrawals, and they paid the last one of 900 on 20/07/2026, it is the one that never arrived.

2) KYC Verification? Yes My account has already passed KYC verification.

3) Winnings with or without a bonus? I won three times without an active bonus because I played with my own deposited money.

4) History screenshot: I've attached a screenshot of my 1xbtet history.

The problem specifically is the first of 900,000 from 07/20/2026 that I never received in my Mercado Pago account. It shows as approved but I never received those 900,000.

Hola jean muchas gracias por su ayuda. Respondo a sus preguntas.

1) si realize retiro anteriores, Y lo han pagado el ultimo de 900 del 20/07/2026 es el que nunca me llegó.

2) Verificacion KYC? Si Mi cuenta ya supero la verificación de KYC.

3) ¿ ganacias con o sin bono? A umul3 las ganacias sin un bono activo jugue con mi propio dinero depositado.

4) captura captura del historial: Adjunto la captura de mi historial de 1xbtet.

El problema específicamente es el primero de 900.000 del 20/07/2026 que no me llego a mi mercado.pago desde esa fecha Figura aprobado pero jamas me llegó esos 900.000.

Dear Sergio29,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Maria, ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Jean

Dear Sergio29,

It’s a pleasure to e-meet you. My name is Maria, and I’ll be handling your complaint moving forward.

If there have been any updates or new developments since your last message, please don’t hesitate to share them with me.

In accordance with our standard procedure, I’d like to invite a representative from 1xBet Casino to join this conversation. Their participation will help ensure a smoother and more efficient resolution of your case.

Dear 1xBet Casino,

Could you kindly provide detailed information regarding the player's issue? Specifically, I would appreciate it if you could clarify the reasons behind the delay in processing the player's withdrawal.

Thank you in advance for your cooperation and prompt response.

Best regards,

Maria

Hello,

Thank you for contacting us. In order for us to check your payment, please provide the following details:

- your player ID,

- the withdrawal request number and the payment query number created in your personal account, AND

- the exact date, time, and amount of the payment you did not receive.

We will get back to you as soon as we receive and review the information regarding your case.

Best regards,

1xBet Team

Dear 1xBet Casino,

Thank you for your response.

The player has now provided the requested information. Once your review is complete, please update the player on your findings and provide any relevant information regarding the next steps for the withdrawal.

Thank you in advance for your cooperation. We look forward to your response.

Thank you for the information! We will check your request status with the payment department and get back to you with an answer as soon as possible.

Hello,

Thank you for providing the requested information.

According to the information received from our Payment Department, the payment query was closed on 30/07/2026. The specialists confirmed that the withdrawal was successfully completed and provided supporting confirmation of the successful payment.

Our email support specialist will send the payment confirmation to the customer’s registered email address for further reference.

We kindly ask the player to check their email, including the spam/junk folder.

Best regards,

1xBet Team

Hello Casino Guru, on July 30th I received absolutely nothing in my Mercado Pago account, and I haven't received any payment confirmation email from 1xbet. I've contacted support and they say there's no record of any money being held or that they sent me. I've attached a screenshot of the statement from those days when 1xbet supposedly sent me the money, but I haven't received anything.

Hola casino guru el 30/07 no me llego absolutamente nada ami cuenta mercado pago, y ningun gmail de 1xbet eh recibido hasta el momento del comprobante de pago a mi mercado pago eh hablado con el soporte y no figura nada de dinero trabado y que ame aya enviado. Dejo el extracto captura de esos dias que segun 1xbet me fue enviado el dinero y no me llego nada.

Attached is the official response from my digital wallet support (Mercado Pago). The technical support team thoroughly reviewed my account and formally confirmed the following:

There is no income of 900,000 ARS nor any transfer from "Carmen Soledad Yurca" from July 20th onwards.

Mercado Pago explicitly states that the receipt presented by the casino does not confirm that the funds have been settled in the system.

Support tells me that the issuer (the casino or its intermediary) must request the transaction trace within Personal Pay using that Coelsa ID, since the money never arrived in my account.

Adjunto la respuesta oficial del soporte de mi billetera virtual (Mercado Pago). El equipo de soporte técnico revisó exhaustivamente mi cuenta y confirmó formalmente lo siguiente:

No existe ningún ingreso de 900.000 ARS ni ninguna transferencia proveniente de "Carmen Soledad Yurca" desde el 20 de julio en adelante.

Mercado Pago aclara explícitamente que el comprobante presentado por el casino no confirma que los fondos hayan sido liquidados en el sistema.

El soporte me indica que el emisor (el casino o su intermediario) debe solicitar el rastreo de la operación dentro de Personal Pay utilizando ese Coelsa ID, ya que el dinero nunca llegó a mi cuenta.

Dear 1xBet Casino,

As the player stated, the payment confirmation sent to the player's email address did not include the requested proof of payment or confirm that the funds had been successfully settled.

Could you please provide us with the payment receipt confirming that the transaction was successfully processed, specifically showing the date of July 30th, as you previously mentioned this was the date on which the payment was processed?

Thank you for your cooperation.

Hello,

Checking the provided information.

We will provide you with a reply soon.

Best regards,

1xBet Team

Hello,

We would like to clarify that our previous communication referred to the ticket being closed on 30 August, and not to the payment itself being made on that date. Therefore, the payment could have been processed earlier.

The payment confirmation was provided to the player on 30 August. We do not see any further requests or follow-up messages from the player after that date, and the ticket was not updated afterwards.

The payment confirmation was provided by our Payment Department and contains all the relevant transaction and payment details associated with the player.

If the player still maintains that the funds were not received, we kindly ask them to provide an official document or confirmation from their bank confirming that the withdrawal for the specified amount was not received, based on the transaction number and other payment details provided. The document should be officially certified by the bank, for example, with a bank stamp.

The player may provide this document by reopening the ticket, if possible, or by sending it to our Support Department at [email protected].

Once the document is received, we will be able to update the ticket if the player is unable to do so themselves, and our Payment Department can conduct a further review of the transaction.

Thank you for your cooperation.

Best regards,

1xBet Team

Hello,

I am attaching again the official bank statement in PDF format, issued and certified by my bank, which fully covers the entire period from the withdrawal request to the present date. As can be clearly seen in the document, the specified amount was never deposited into my bank account.

I want to make it clear to the Casino Guru team that this documentation has already been sent repeatedly (more than 10 different statements) directly to the 1xBet support team during July and August. The casino already has all this information in its records, and demanding the exact same thing through private channels only demonstrates a clear intention to delay the process and avoid payment.

I have strictly complied with each of the requested requirements and tests. Since the error or withholding of funds lies with the platform or its payment processor, I request that the Casino Guru mediator intervene definitively so that 1xBet credits my funds without further delays or repetitive justifications.

I await a formal resolution.

Sincerely,

Sergio.

Hola,

Adjunto nuevamente el extracto bancario oficial en formato PDF, emitido y certificado por mi entidad bancaria, que cubre de forma completa todo el período desde que se solicitó el retiro hasta la fecha actual. Como se puede comprobar claramente en el documento, el monto especificado jamás ingresó a mi cuenta bancaria.

Quiero dejar constancia ante el equipo de Casino Guru de que esta documentación ya fue enviada en reiteradas ocasiones (más de 10 extractos diferentes) directamente al equipo de soporte de 1xBet durante los meses de julio y agosto. El casino ya cuenta con toda esta información en sus registros y exigir exactamente lo mismo por canales privados solo demuestra una clara intención de dilatar el proceso y evadir el pago.

He cumplido estrictamente con cada uno de los requisitos y pruebas solicitadas. Dado que el error o la retención de los fondos está del lado de la plataforma o de su procesador de pagos, solicito al mediador de Casino Guru que intervenga de forma definitiva para que 1xBet proceda a acreditar mis fondos sin más demoras ni justificaciones repetitivas.

Quedo a la espera de una resolución formal.

Atentamente,

Sergio.