Γεια σας, έπαιξα για πρώτη φορά στο καζίνο Yonibet μετά την επαλήθευση του λογαριασμού μου. Όλα καλά, κέρδισα 100€ και αποφάσισα να τα αποσύρω αλλά τότε άρχισε η ταλαιπωρία. Τρεις ώρες αργότερα, έλαβα ένα email από αυτούς που ζητούσαν άλλη επαλήθευση. Ωραία, είναι στάνταρ. Έκανα ξανά την επαλήθευση και έχω τα στιγμιότυπα οθόνης επιβεβαίωσης ως απόδειξη. Ωστόσο, αρκετές ώρες αργότερα, έλαβα ένα άλλο email που ανέφερε ότι ο λογαριασμός μου είχε γίνει επαναφορά και όλα τα στοιχεία επαλήθευσης είχαν διαγραφεί. Έτσι, υπέβαλα ξανά όλη την τεκμηρίωση και για άλλη μια φορά, έλαβα την επιβεβαίωση "επιτυχώς επαληθευμένη"!
Όλα φαίνονταν καλά, αλλά σήμερα δεν έστειλαν κανένα email. Αμφίβολος, συνδέθηκα στον ιστότοπο του καζίνο και σοκαρίστηκα όταν ανακάλυψα ότι είχαν αρνηθεί ξανά την επαλήθευση της διεύθυνσής μου, παρά το γεγονός ότι το έγγραφο ήταν πρωτότυπο. Έφτασα ακόμη και στη συνομιλία τους και μου είπαν ότι δεν μπορούσε να γίνει τίποτα. Μπορώ να τα αποδείξω όλα αυτά μέσω της αλληλογραφίας μας μέσω email και των στιγμιότυπων οθόνης που τράβηξα κατά τη διάρκεια κάθε αιτήματος επαλήθευσης μετά την απόσυρση. Μπορείτε να βοηθήσετε, Γκουρού του Καζίνο;
Hello, I played for the first time at the Yonibet casino after having my account verified. All was well, I won €100 and decided to withdraw it but that's when the hassle began. Three hours later, I received an email from them asking for another verification. Fine, it's standard. I conducted the verification again, and have the confirmation screenshots as evidence. But several hours later, I received another email stating that my account had been reset, and all my verification evidence had been erased. So, I re-submitted all the documentation, and once again, got the 'successfully verified' confirmation!
All seemed fine, but today they didn't send any emails. Doubtful, I logged onto the casino site and was shocked to find out that they had denied my address verification yet again, despite the document being original. I even reached out on their chat and was told that nothing could be done. I can prove all this via our email correspondence and the screenshots I took during every verification request post-withdrawal requests. Can you help, Casino Guru?
Olá joguei pela minha primeira vez no casino yonibet depois de ter minha conta verificada aí tudo bem tive um ganho no valor de 100€ e resolvi sacar foi aí que começou a chatice passado 3 horas tinha um e-mail da parte deles para uma nova verificação tudo bem faz parte voltei a fazer nova verificação onde tenho prints como já estava verificada mas passado mais algumas horas recebi outro e-mail que tinham feito reset onde toda minha verificação tinha sido apagada novamente então voltei a enviar toda a documentação onde novamente aparece verificada com sucesso!
Ok tudo certo hoje não enviaram email mas como fiquei duvidosa acedi ao casino e qual o meu espanto estavam a recusar novamente a minha verificação de morada onde o documento é original ou seja casino muito duvidoso pedi ajuda no chat onde foi dito que não podia fazer nada tenho como provar através dos emails e prints que tirei sempre que me foi pedido verificação após os pedidos de levantamento pode ajudar casino guru?
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