I have been playing at this casino for a few months now and loved it in the begining as I had a couple of good wins and withdrew my winnings twice without too much wait, as it stipulates in there regulations withdrawals can take up to 3 buisness days to be approved and a further 3-5 buisness days to reach your designated account. I opted for bank transfer as my payment method which is recommended to be the fastest way to recieve my money. The first 2 withdrawals I made I received without too much drama. This time around I have requested 2 x $800 withdrawals which you are only allowed 3 withdrawals at one given time so it was under the max withdrawal limit. I made the first request on the 03/12/2024 and the second request 04/12/2024 after waiting a week I started to contact customer service daily via live chat and via emails to see what was happening with my withdrawal request as the status of my withdrawals hadn't changed it was still under review. Each time I made contact I was told exactly the same thing every time it was like an automated message was sent telling me exactly the same thing to my disappointment but I would still contact them daily to be told the same thing over and over. You can imagine how frustrated I was getting. Now it's the 19/12/2024 and nothing has changed I am still waiting to recieve my winnings whilst still playing at the casino every day with hope of my withdrawal changing status. I'm just about to loose the plot waiting for this. I have wasted so much time and money trying to have this situation resolved as it is almost Christmas and I am counting on this money so we can have a good Christmas. The way it is looking so far it seems as Christmas will be spent without anything to put on the table. I'm at my whitts end. What do I do. Other than this I can't fault the casino games ect. But the customer service and payout time frame has to be questioned. There is a lot that needs attentio to bring this experience up to a five star rating. Kingmaker please help me
Update:: Finally my withdrawal requests had been approved yesterday 20/12/2024 just 17 days from the first withdrawal request. Their terms and conditions need to be changed as stated allow up to 3 business days for withdrawal to be approved it should Read allow up to 2 weeks for withdrawals be approved but no less than 3 days once approved it says can take 3-5 business days to reach your nominated banking option. Let's see how long it takes as my winnings haven't hit my account yet. I will update my review once it has, as its the weekend now and i will possibly have to wait until Monday before any money is deposited into my account. Just in time for Christmas thanks kingmaker. Send An email a day pays eventually...
Update:: Finally my withdrawal requests had been approved yesterday 20/12/2024 just 17 days from the first withdrawal request. Their terms and conditions need to be changed as stated allow up to 3 business days for withdrawal to be approved it should Read allow up to 2 weeks for withdrawals be approved but no less than 3 days once approved it says can take 3-5 business days to reach your nominated banking option. Let's see how long it takes as my winnings haven't hit my account yet. I will update my review once it has, as its the weekend now and i will possibly have to wait until Monday before any money is deposited into my account. Just in time for Christmas thanks kingmaker. Send An email a day pays eventually...
- Finally withdrawal approved
- More than time stipulated to be approved
