Betfair Casino IT - Ο παίκτης έχει αντιμετωπίσει μια τεχνική βλάβη ενώ παίζει.

Hi, during a bonus session the application was blocked 4 times on the verge of paying out the winnings. The singular thing is that at the 4th block while it showed the win I don't know how much it could have been, I was not credited with the same. She practically restarted at the situation before the winning shot. I spoke for a long time with the operators who assured me that the technicians were working to see us more clearly and they asked me for patience but above all to be notified by email. After several days I didn't get any answers and I contacted the operator. He told me that speaking with the TVs they did not notice any technical errors so I decided to close the account. They didn't hesitate a single second ... I have some screenshots that partially testify to what happened ... Thanks for your attention.

Salve , durante una sessione bonus l'applicazione si è bloccata per ben 4 volte sul punto di erogare la vincita. La cosa singolare è che al 4 blocco mentre mostrava la vincita che non so di quanto poteva essere non mi veniva effettuato l'accredito della stessa. Praticamente è ripartita alla situazione prime del tiro vincente. Ho a lungo parlato con gli operatori che mi hanno assicurato che i tecnici stavano lavorando per vedrrci piu chiaro e mi avevano chiesto pazienza ma soprattutto di essere avvisato via mail. Passati diversi giorni nonnho avuto risposte ed ho contattato l'operatore. Costui mi ha drtto che parlando con i tevnivi non hanno notato nessun errore tecnivo cosicchè ho deciso di chiudere conto. Non hanno esitato un solo secondo... Ho degli screenshot che testinoniano in parte quello che è accaduto... Grazie per l'attenzione.

Dear absolutelyfrenk,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to petronela.k@casino.guru? Please advise the exact time of the incident.

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

Closing the game account I can not go back to trabsation or anything else. I am sure that one of the payments has not been made because the slot is blocked and has restarted in the previous state. It even seemed to me that we went from a winning phase to a non-winning phase.

Chiudendo conto di gioco nin posso risalire ne a id trabsazione ne ad altro. Sono certo che uno dei pagamenti non sia stato erogato perchè la slot si è bloccata ed è ripartita allo stato precedente. Miè sembrato addirittura che si sia passato da una fase vincente ad una fase non vincente.

Thank you, absolutelyfrenk, for your reply. Could you please advise what was the reason to close your account? Please understand that it is close to impossible to continue this case if your account is blocked. Could you request it to be reopened?

The account has been closed so it is not recoverable. I have been told that I have lost all data and that I can only wait 15 days for a new registration. I have decided to leave this situation alone and spend time with other companies. Thanks for your attention. The final advice for betfair as far as I'm concerned is negative.

Il conto è stato chiuso quindi non è recuperabile.Mi è stato detto che ho perso tutti i dati e che posso solo aspettare 15 giorni per una nuova registrazione. Ho deciso di lasciar stare questa situazione e passare del tempo con altre aziende. Grazie per la vostra attenzione. Il consiglio finale per betfair per quanto mi riguarda è negativo.

I wish I could be of more help. I’m very sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. I will now close this complaint. Thank you for your understanding.