played for a while at Lysakasino and finally decided that the casino's bonuses and customer service were not good enough for me to continue.
There is a robot in their chat service who accepted my request to close my account and said that a real person would respond to this message within 30 minutes.
After waiting for over 3 hours, I assumed that the person would not reply to me and if someone read my message, I would get some kind of confirmation message like casinos always send before closing an account. The message confirms that you are absolutely sure, and what are the reasons for closing the account and especially that the balance in the account must be withdrawn.
However, no message came so after three hours I deposited once more. Just a moment after the deposit and after playing for a while, the connection to the casino was lost and I received a notification that my account is now closed, thank you very much for your time with us.
I had about €200 in my account and of course I was no longer able to log in. Ok, it was my mistake that I went to deposit after the request but I assumed that the casino would act fairly and verify and especially that it would notice that there was a balance in my account.
After a couple of emails the casino asked for my bank details and maybe they would return some of my money. The casino falsely claimed that my account would have been closed immediately after my request even though it happened almost 4 hours later.
Dangerous casino
There is a robot in their chat service who accepted my request to close my account and said that a real person would respond to this message within 30 minutes.
After waiting for over 3 hours, I assumed that the person would not reply to me and if someone read my message, I would get some kind of confirmation message like casinos always send before closing an account. The message confirms that you are absolutely sure, and what are the reasons for closing the account and especially that the balance in the account must be withdrawn.
However, no message came so after three hours I deposited once more. Just a moment after the deposit and after playing for a while, the connection to the casino was lost and I received a notification that my account is now closed, thank you very much for your time with us.
I had about €200 in my account and of course I was no longer able to log in. Ok, it was my mistake that I went to deposit after the request but I assumed that the casino would act fairly and verify and especially that it would notice that there was a balance in my account.
After a couple of emails the casino asked for my bank details and maybe they would return some of my money. The casino falsely claimed that my account would have been closed immediately after my request even though it happened almost 4 hours later.
Dangerous casino
- Good provider
- Fast withdrawal
- Poor bonus
- Casino set trap when request closure
- Support is unfriendly
- Payback % of slots looks low
