I have started playing here about 10 days ago. My account was verified on 15/09 and I have submitted 4 withdrawal requests on 16/09, 17/09 and 18/09 respectively.
My first withdrawal on 16/09 has been approved and I have received the money a few days after. But my second withdrawal request which was also submitted on 16/09 still pending for longer 1 week. I have been communicating with the customer support, and I have been told that the withdrawal request can take up to 5 business days to be processed. I have been patient and waiting but after 5 business days, my withdrawal requests are still pending. They could not give me a time frame when my requests will be approved.
I really don’t suggest new players to play here. This casino offers a very low withdrawal limit for only $800 per day, and they don’t process each $800 withdrawal request for more than 1 week. So imagine if you have just won $2000, it would take longer than 1 month for you to receive your winnings. This casino hope you played and have lost all of your winnings by the time they are processing your withdrawal requests. They purposely do that to avoid to pay the winnings.
There are so many better options out there, this new casino deserves to be abandoned with such bad reputation and slow withdrawal process. I will keep tracing my winnings and if I still can’t see my winning hit into my account next week, I will formally lodge a complaint.
My first withdrawal on 16/09 has been approved and I have received the money a few days after. But my second withdrawal request which was also submitted on 16/09 still pending for longer 1 week. I have been communicating with the customer support, and I have been told that the withdrawal request can take up to 5 business days to be processed. I have been patient and waiting but after 5 business days, my withdrawal requests are still pending. They could not give me a time frame when my requests will be approved.
I really don’t suggest new players to play here. This casino offers a very low withdrawal limit for only $800 per day, and they don’t process each $800 withdrawal request for more than 1 week. So imagine if you have just won $2000, it would take longer than 1 month for you to receive your winnings. This casino hope you played and have lost all of your winnings by the time they are processing your withdrawal requests. They purposely do that to avoid to pay the winnings.
There are so many better options out there, this new casino deserves to be abandoned with such bad reputation and slow withdrawal process. I will keep tracing my winnings and if I still can’t see my winning hit into my account next week, I will formally lodge a complaint.
- Fast customer response from Live Chat
- But the customer service cannot help much
- Very low withdrawal limit
- Extremely long processing time for the withdrawal
