Mr Sloty Casino - Ο παίκτης αντιμετωπίζει καθυστερημένη απόσυρση.

I got to know the casino through forums in Brazil as being a reliable bookmaker. I made the deposit at the casino, fulfilled the role they asked me to do. I sent the documents for the verification of my account the account has been verified for more than 30 days. And the withdrawal request has passed the deadline for them to pay me I've been waiting for more than 40 days and nothing. I already got in touch with them through chat and email but nothing helped I'm tired of waiting I want a solution.

Conheci o cassino através de fóruns no Brasil como sendo uma casa de apostas confiável. Fiz o depósito no cassino, cumpri o rolover que eles me pediram. Enviei os documentos para a verificação da minha conta a conta já está verificada a mais de 30 dias. E o pedido de saque já passou do prazo para eles me pagarem já estou esperando a mais de 40 dias e nada. já entrei em contato com eles atravéz do chat e do email mas nada adiantou já estou cansado de esperar quero uma solução.

Dear Will237,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Nevertheless, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

Could you please forward a screenshot of your withdrawal request to tomas@casino.guru?

Thank you in advance for your cooperation and reply.

Best regards,

Tomas

Thank you for your email, Will237

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Mr Sloty Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Mr Sloty Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.