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Cbet has not paid me 7 thousand USDT, spending over a month in process to refund it back to my Cbet account. Afterwards, my account was wiped clean and all they have for me is to wait for an email that never arrives.

Cbet no me paga 7 mil usdt primero más de un mes en procesó para que me lo devuelvan a la cuenta de cbet después me vaciaron la cuenta y solo m tienen con que espere un Gmail y nunca llega

Dear kc6268548,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with CBet Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

1. Did you request your winnings of 7000 USDT to be returned to your casino account, or was the withdrawal request canceled by the casino?
2. Do I understand correctly that the money was never returned to your casino account?
3. Have you made any successful withdrawals from this casino before?
4. Could you please advise if you passed the KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 800 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

I spoke to support every day, I have screenshots of how they contradicted each other, in addition to spending more than a month waiting for payment, I spoke to a stream that promoted it as well and told me that they had solved it when they never solved it for more than a month, the payment was in process afterwards. I received a Gmail that I have screenshots of bonus lies about those things that I never put in. They also lie because I never put in a bonus or anything good. Then I got a Gmail that I shouldn't play until they fix it. Now I go in and I don't have any money. I don't know what they did. with my money

Hablaba todos los días con soporte tengo capturas de como se contradecían además de estar más de un mes esperando el pago hable con un stream que lo promocionaba también y me decía que lo habían solucionado cuando nunca lo solucionaron más de un mes el pago en proceso luego me llegó un Gmail que tengo capturas de mentiras de bono de esas cosas que yo nunca puse además mienten por qué nunca puse un bono ni nada bueno luego me llegó un Gmail que no juegue hasta que arreglen ahora entro y no tengo dinero no se que hicieron con mi dinero

Please forward the screenshots of the conversation between you and customer support relevant to your case to veronika.l@casino.guru. Alternatively, you may post them here.

I will send it and I hope they solve it for me because I am already tired of waiting well first I comment that they withheld my payment in process of 7 thousand usdt for more than a month and then only returned the money to my cbet account later with the Gmail that they ask me for that the DNI that the last movements of my income I send them why do they want to make an excuse not to pay me in any way

Also, I didn't put in any bonus, anything strange that they want to invent.

Here I also leave you when they block me

I couldn't talk to support or anything then after a while I got on my phone and I was able to talk and it said this The truth is that this is a shame, well after a while I started trying small withdrawals because I heard that maybe you could withdraw little by little and well of all the withdrawals that were canceled I managed to withdraw only one million but only in withdrawals of 20 thousand 200 thousand etc on the day 500 thousand pesos but I slowly withdrew after 3 days and managed to get a million through astrplay I wanted to continue withdrawing little by little and they blocked me from withdrawing through astroplay the others that I did for crypto usdt etc they rejected them and then when it happens I kinda want to try to get out and I didn't have anything in the account

I also spoke with two streams, one sent me this when it is a lie..

. I also have a chat with another stream that promoted them saying that you robbed them. to many users

I also asked him to give me at least half but no response. I asked him to pay me at least a little bit but not even that.

Le enviaré y espero que me solucionen por qué ya estoy cansado de esperar bueno primero comento que me retuvieron el pago en proceso de 7 mil usdt más de un mes para luego solo devolverme el dinero a la cuenta de cbet despues con el Gmail que me piden que el DNI que los últimos movimientos de mis ingresos les envío por qué quieren poner excusa para no pagarme de cualquier forma

Además no puse ningún bono nada raro que quieran inventar

Acá les dejo también cuando me bloquean

no podía hablar por soporte ni nada luego después de un tiempo entro del móvil y pude hablar y me pone esto la verdad una vergüenza es esto, bueno empeze después de un tiempo a probar retiros de poco por qué escuché que de apoco tal vez podrías retirar y bueno de todos los retiros que me cancelaban logré retirar solo un millón pero solo en retiros de 20 mil 200 mil etc en el día 500 mil pesos pero de apoco retiraba después de 3 días y lograr sacar un millón por astrplay quería seguir retirando de apoco y me bloquean para retirar por astroplay los otros que hacía por cripto usdt etc me los rechazaba y luego cuando pasa un poco quiero intentar sacar y no tenía nada en la cuenta

También hablé con dos stream uno me mandó esto cuando es mentira ..

. tambien tengo chat con otro stream que los promocionaban diciendo que ustedes le robaron. A muchos usuarios

Además le pedí que mínimo me den la mitad pero ninguna respuesta. Le pedía que mínimo me pagen de apoco pero ni eso

Dear kc6268548,

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us. 

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach. 

Regrettably, we have no other choice since it seems to be a common practice for CBet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate. 

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from CBet Casino. I wish I could be of more help. 

The casino can reopen this complaint anytime.