iBet.com Casino - Ο παίκτης δυσκολεύεται να ολοκληρώσει την επαλήθευση λογαριασμού.

Good afternoon, I played with the sports bonus, I comply with the rules and at the time of verification it does not let me verify, it always tells me and asks me for information with a bank statement with addresses and it is absurd, I feel cheated with the profit, but the truth is that I call not to enter anymore that it is a scam. I have realized with the verification

Buenas tardes jugue con el bono de deportes cumplo las reglas y al momento de verificar no me deja verificar siempre me dice y me pide informacion colo un extracto bancario con direciones y es absurdo me siento estafado con la ganancia pero la verdad llamo a no ingresar ya que es una estafa me.he dado cuenta con la verificacion

Dear Carlosking,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents have you already provided and when exactly you sent the last one? Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear Carlosking,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.