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Got a weekly cash back bonus and I played for two days hitting a couple of machines and played through the 40 times wager amount and kept on playing when I reached a certain amount I decided to cash out leaving a little in there to play with I did my withdrawl they asked to verify my email and I did the said thanks your withdrawl is processing only to get a email saying my withdrawl has been confiscated because of early withdrawl terms to a tournament I never signed up for after making huge deposits to this casino I was thinking finally a little rtp was coming my way but no this casino screwed me out of numerous bonuses including my initial sign up bonus last time they tried to say I had multiple accounts wich is not true and was cut off on the chat with a person I haven’t been able to get live support whatsoever worst experience in a casino this far

Dear eneshalilovic19,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you have never participated in any tournaments?

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear eneshalilovic19,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.