Wazamba Casino - Ο παίκτης απαιτεί διευθέτηση μετά από παρατεταμένα προβλήματα με τη διαχείριση λογαριασμού.

I have been registered with Wazamba Casino for approximately 2.5 years and during this time I have gambled away over 70,000 euros. The casino does not block me even though I have requested it several times and shortly after, I deposited and lost several thousand euros. How is it possible that I can deposit several thousand euros within a few hours without ever having been verified? The casino does nothing to protect the player; you cannot set a deposit limit and withdrawals are deliberately delayed for several days so that the withdrawal can be canceled and gambled away. You cannot self-exclude but must contact the live chat, which is absolutely incompetent—emails are hardly responded to, if at all. The casino is completely untrustworthy and most likely manipulated. In my case, it's about over 70,000 euros that I have deposited and gambled away; on some days, I deposited over 5,000 euros without needing to verify myself. I have often asked them to block me, which hasn't been done, and then I subsequently lost several thousand euros. I would like to get 20,000 euros back as a settlement and then forget the rest. It's not normal or permissible to have deposited over 70,000 euros without needing to verify yourself. As I said, 20,000 euros as a settlement and then the matter is closed. That is fair, even though they have never responded to my exclusion requests. The casino should be banned because their methods are illegal. I hope you can help me.

Ich bin bei wazamba casino ungefähr 2,5 Jahre angemeldet in diesem Zeitraum habe ich über 70000 Euro verzockt. Das casino sperrt mich nicht obwohl ich die mehrmals darum gebeten habe und kurze Zeit danach mehre Tausende Euros eingezahlt und verloren habe. Wie kann das sein dass Ich innerhalb von paar Stunden mehrere Tausende Euros einzahlen kann ohne mich jemals verifiziert zu haben. Das Casino tut nichts gegen den Spieler Schutz man kann kein Einzahlungslimit setzen die Auszahlungen dauern mit Absicht mehrere Tage um die Auszahlung zu stornieren und zu verzocken. Man kann sich nicht selbst sperren lassen muss sondern den Live Chat kontaktieren der absolut inkompetent ist auf E-Mails wird kaum bis garnicht reagiert. Das Casino ist komplett unseriös und höchstwahrscheinlich manipuliert. In meinem Fall geht es um über 70000 Euro die ich eingezahlt und verzockt habe ich habe teilweise an ein paar Tagen über 5000 Euro eingezahlt ohne mich zu verifizieren müssen ich habe sie so oft angeschrieben mich sperren zu lassen was nicht gemacht worden ist und ich dann im Anschluss mehrere Tausende Euro verzockt habe. Ich möchte 20000 Euro zurück haben als Vergleich und den Rest vergessen wir dann. Das ist ja nicht normal und zulässig bei über 70000 Euro eingezahlt zu haben ohne sich zu verifizieren zu müssen. Wie gesagt 20000 Euro als Vergleich und die Sache ist abgeschlossen. Das ist Fair obwohl sie nie auf meine Sperr Anfragen reagiert habe. Das Casino gehört verboten Normalerweise da deren Methoden Illegal sind. Ich hoffe sie können mir helfen.

Hello xxx,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise what reason you have given when requesting to block your account?

Please, let me explain you what the difference between closing the account and self-exclusion is:

Some casinos use lots of tools for responsible gambling and I would not mention them here. What players can do if they’re unhappy in the casino: Close the account or self-exclude themselves, those are the two basic choices.

Closing an account is simple and has almost no impact - the player can reopen account anytime, and casino has no obligation to the player.

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion, the casino agrees not to open this account or if yes only under particular circumstances (after cooling off period and this cannot be done for players who are addicted/with gambling problem).

In the case of self-exclusion, if casino failed in this, player may ask for a refund.

Thank you very much in advance for your reply.

Best regards,

Nick

Thank you for your understanding.

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.