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I requested a withdrawal at the beginning of July at first it was delayed because they said they did not receive my verification. I sent them proof that I had sent it several times and after nearly a week they agreed that I had sent it. Then they put my withdrawal in pending status. I kept in touch every other day asking about the payout. Then on July 26th, about the time I should have received my payout they said there was an error on their part when the Blockchain went down. I was asked to request withdrawal again and that it would be expedited. This has not happened. They said after contacting them two days in a row that it has to go through review again and that it would be a total of 7-10 days to review and another 7-10 after approved to be sent plus the transfer time which was not communicated to me. They have a different answer everyday. I contact them daily now because I fear I will not get my funds.

Dear Laney75,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested? Was your account successfully verified in the past?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear Laney75,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.