Return my winnings.
I am very sad that yoyocasino.com is treating its players so poorly and not giving me my winnings. For about 3 months, I have not been able to log into my account. Every time I try to log in, an error pops up. I have written to the support email dozens of times but have not received a single response.
In the live chat, they constantly promise that they will contact me via email, saying that I need to complete verification, but they have never sent any requirements for this verification. This is just mockery. How can you treat your customers like this?
Every time I write to support, I get the same response: "We will contact you by email soon." At some point, I thought that maybe they had the wrong email address. I clarified through the live chat, but they referred to player confidentiality and explained nothing. In general, everything is as usual: no explanations and some empty responses.
I cannot log into my account, I cannot withdraw my winnings, and the casino is not helping to resolve this situation. It feels like they just don't care about their customers. You can simply send the requirements needed for verification instead of giving those "promising" responses.
This is disrespect and complete disregard for the problems of their players. I am so tired of this. Return my winnings and stop this madness!
I am very sad that yoyocasino.com is treating its players so poorly and not giving me my winnings. For about 3 months, I have not been able to log into my account. Every time I try to log in, an error pops up. I have written to the support email dozens of times but have not received a single response.
In the live chat, they constantly promise that they will contact me via email, saying that I need to complete verification, but they have never sent any requirements for this verification. This is just mockery. How can you treat your customers like this?
Every time I write to support, I get the same response: "We will contact you by email soon." At some point, I thought that maybe they had the wrong email address. I clarified through the live chat, but they referred to player confidentiality and explained nothing. In general, everything is as usual: no explanations and some empty responses.
I cannot log into my account, I cannot withdraw my winnings, and the casino is not helping to resolve this situation. It feels like they just don't care about their customers. You can simply send the requirements needed for verification instead of giving those "promising" responses.
This is disrespect and complete disregard for the problems of their players. I am so tired of this. Return my winnings and stop this madness!
- Empty promises
