Won a small amount here paid out quickly . Then on January 3rd 2026 won £20000 jackpot since then I've recieved into my bank 2x £500 live chat tell you same thing be patient i have escalated to finance team . Support also tell you do not worry your money is safe we have a high number of withdrawal requests you are in line that is if and when they actually reply. I would advise people to stay clear of this caino
Update: The casino cancelled one of my £500 withdrawals today without my consent. I have re-requested it immediately. The other two are still 'Under Review' after 13 days. It feels like they are trying to get me to play back my winnings."
Update The casino has processed one £500 but is now suggesting in emails that they will only process the others 3 days at a time. This is a clear tactic to delay paying out my full verified balance of over £18,000. I am keeping my dispute open and active until the full amount is settled."
Update 6/4/26
Ive had another withdrawal completed today . Not hit my bank but it is Bank Holiday another 2 approved still processing. It's good news although had email through my complaint denying who I was and email this morning telling me feel free to cancel my withdrawals as if . I shall keep updating until all my winnings are completed
Update (Tuesday): Two of the £500 withdrawals have now successfully hit my bank account. I am still waiting for the third 'Completed' payment to arrive and have submitted a new request. I will keep this dispute open until the final £500 of this batch arrives and the rest of my balance is processed."
Update: All 3 pending withdrawals were completed today and have arrived in my bank. I have now requested my next withdrawal. I am very pleased with today's progress and will keep this dispute active while I continue to withdraw the remaining balance
Update: The casino cancelled one of my £500 withdrawals today without my consent. I have re-requested it immediately. The other two are still 'Under Review' after 13 days. It feels like they are trying to get me to play back my winnings."
Update The casino has processed one £500 but is now suggesting in emails that they will only process the others 3 days at a time. This is a clear tactic to delay paying out my full verified balance of over £18,000. I am keeping my dispute open and active until the full amount is settled."
Update 6/4/26
Ive had another withdrawal completed today . Not hit my bank but it is Bank Holiday another 2 approved still processing. It's good news although had email through my complaint denying who I was and email this morning telling me feel free to cancel my withdrawals as if . I shall keep updating until all my winnings are completed
Update (Tuesday): Two of the £500 withdrawals have now successfully hit my bank account. I am still waiting for the third 'Completed' payment to arrive and have submitted a new request. I will keep this dispute open until the final £500 of this batch arrives and the rest of my balance is processed."
Update: All 3 pending withdrawals were completed today and have arrived in my bank. I have now requested my next withdrawal. I am very pleased with today's progress and will keep this dispute active while I continue to withdraw the remaining balance
- Good games
- Very slow payout like 3 months
- No manager to speak to
- Generic message on chat
- Days before email reply from support
