Γεια σου Βερόνικα,
Ευχαριστώ για την απάντησή σας. Μου λένε συνέχεια ότι τα έγγραφα που παρέχονται δεν είναι καλής ποιότητας. Επειδή η κάρτα που χρησιμοποιήθηκε δεν έχει το όνομα, μου ζήτησαν επανειλημμένα στιγμιότυπα οθόνης της τράπεζας όπου φαίνεται το όνομα, τα οποία έστειλα επανειλημμένα. Προώθησα ακόμη και την τραπεζική απόδειξη της χρέωσης της κάρτας, αλλά και αυτή δεν θεωρήθηκε έγκυρη.
Για να σας δώσω ένα παράδειγμα, έπαιξα στο Καζίνο Verde και τα έγγραφα που στάλθηκαν για επαλήθευση (τα ίδια) έγιναν δεκτά αμέσως. Ωστόσο, σε αυτή την περίπτωση, μου λένε συνέχεια ότι δεν είναι επιλέξιμοι και δεν μπορώ να καταλάβω ποια έγγραφα γίνονται δεκτά, αφού δεν υπάρχει σαφήνεια σχετικά.
Hello Veronika,
Thanks for your reply. They keep telling me that the documents provided are not of good quality. Since the card used does not have the name on it, they repeatedly asked me for screenshots of the bank where the name is visible, which I sent repeatedly. I even forwarded the bank receipt of the card charge, but this was also not considered valid.
To give you an example, I played at Verde Casino and the documents sent for verification (the same ones) were accepted immediately. However, in this case, they keep telling me that they are not eligible and I can't understand which documents are accepted, since there is no clarity about it.
Ciao Veronika,
grazie per la tua risposta. Continuano a riferirmi che i documenti forniti non sono di buona qualità. Poiché la carta utilizzata non riporta il nome, mi hanno più volte richiesto screenshot della banca in cui il nome fosse visibile, che ho inviato ripetutamente. Ho persino inoltrato la contabile bancaria dell’addebito della carta, ma anche questa non è stata considerata valida.
Per darti un esempio, ho giocato su Verde Casinò e i documenti inviati per la verifica (gli stessi) sono stati accettati immediatamente. Tuttavia, in questo caso, continuano a dirmi che non sono idonei e non riesco a comprendere quali documenti vengano accettati, poiché non c’è alcuna chiarezza a riguardo.
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