I requested a self-exclusion on Slotmonster.com (EOD Code SRL) due to a gambling addiction, which the operator confirmed and acknowledged. Despite this, I was still able to deposit and gamble after the exclusion was in place — a clear breach of responsible gambling rules and player protection standards.
When I contacted Slotmonster to request a refund of these deposits, I only received a generic reply stating that wagered funds cannot be refunded, without any serious consideration of their legal and ethical obligation to enforce the self-exclusion.
I want to make other players aware that Slotmonster does not seem to have effective measures in place to protect vulnerable users or enforce responsible gambling policies. Anyone relying on such protections should be cautious about using this operator.
If Slotmonster decides to resolve this issue fairly and refund the affected transactions, I am willing to update this review accordingly.
When I contacted Slotmonster to request a refund of these deposits, I only received a generic reply stating that wagered funds cannot be refunded, without any serious consideration of their legal and ethical obligation to enforce the self-exclusion.
I want to make other players aware that Slotmonster does not seem to have effective measures in place to protect vulnerable users or enforce responsible gambling policies. Anyone relying on such protections should be cautious about using this operator.
If Slotmonster decides to resolve this issue fairly and refund the affected transactions, I am willing to update this review accordingly.
