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I have requested my self-exclusion from Ganabet casino 4 months ago, due to severe gambling addiction; I have been ignored, and several times I have made inquiries via support, they ask me to send an email to verificacion@ganabet.mx

I've done so many times, insisting that I want my account to be blocked so that I can't make deposits and, if possible, have my banking information deleted.

I have kept losing quite a lot of money as my account has not been blocked as per my request.

He solicitado mi autoexclusion del casino Ganabet desde hace 4 meses , por problemas graves de ludopatia; he sido ignorado, van varias veces que pregunto via soporte y me piden enviar un correo a verificacion@ganabet.mx

Lo hecho muchas veces reirando que quiero mi cuenta quede bloqueado que no pueda hacer depositos y que si es posible borren mi informacion bancaria.

He seguid perdiendo bastante dinero por no bloquearme como lo he solicitado.

Dear lpgutierrezpineda,

Thank you very much for submitting your complaint. I'm really sorry to hear about your issue.

Could you please advise if you received any response from the casino since 20 June, when you requested self-exclusion due to gambling addiction?

Could you please confirm if you successfully passed the KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear lpgutierrezpineda,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.