Locowin Casino - Η απόσυρση του παίκτη έχει καθυστερήσει.

Locowin has not yet processed my pending withdrawals since the 24th of December, 2023. I am constantly informed in chat and by email that they regret the issue and have already forwarded it to the payment department. To date, despite multiple follow-ups, they have still not communicated the problem to me.

Locowin bearbeitet meine ausstehenden Auszahlungen bereits seit dem 24.12.2023 noch nicht. Mir wird im Chat und auch per Mail dauerhaft nur mitgeteilt, man bedauere das Problem und hat es schon weitergeleitet an die Zahlungsabteilung. Bis heute hat man mir auf mehrfache Rückfrage noch immer nicht das Problem mitgeteilt.

Hello DinoB,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Locowin Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello Nick, my casino has been verified for years and I have never had any problems with previous withdrawals. I didn't use a bonus and requested the payouts via the normal payout method/transfer as before.

I have informed the casino several times over the last few days that I am expecting a statement from the payment department. I have been constantly informed for 3 weeks via chat and also by email that they are already working hard on my case and I will be contacted by email as quickly as possible.

Hallo Nick, mein Casino ist seit Jahren verifiziert und ich hatte bisher auch nie Schwierigkeiten mit bisherigen Auszahlungen. Ich habe keinen Bonus verwendet und beantragte die Auszahlungen auch so wie bisher immer über den normalen Auszahlungsweg/ Überweisung.

Ich teilte dem Casino die letzten Tage mehrfach mit das ich eine Stellungnahme der Zahlungsabteilung erwarte. Mir wird bereits seit 3 Wochen über den Chat und auch per Mail dauerhaft mitgeteilt, das bereits mit Hochdruck an meinem Fall gearbeitet wird und ich werde schnellstmöglich per Mail kontaktiert.

Dear DinoB,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Locowin Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Locowin Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.