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The casino blocked my account and blocked my withdrawal because they say that I have made use of their bonuses since I only have one account and made a withdrawal deposit and now for the amount of 40 thousand pesos they have blocked it so as not to pay I do not have another hundred6 with my data my family has nodolo una

casino me bloqueó la cuenta me bloqueo el retiro por que ellos dicen que yo e hecho uso de sus bonos siendo que solo tengo una cuenta e realizado deposito retiro y ahora por el monto de 40 mil pesos me la bloquearon para no pagarno tengo otra cien6con mis datos mi familia tiene yo nodolo una

Dear dan1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving this issue, but, before we do so, could you please forward your bonus and deposit histories, along with any relevant communication, to petronela.k@casino.guru?

Were your actual winnings accumulated with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi, yes I don't have any problem, I've been playing for a long time, depositing until I've withdrawn money from the casino, I don't have any more accounts, I only use this account, I asked the casino to send me the alleged infraction, but they blocked me and they won't pay me the withdrawal, I assure you that I don't have ptra account with my data only this account I have more deposits than just these that I have no problem sending one by one

hola si no tengo ningún problema llevo tiempo jugando depositando hasta e retirado dinero del casino no tengo mas cuentasvsolo uso esta cuenta le pedi al casino que me enviara la supuesta infracción pero me bloquearon y no me van a pagar el retiro yo aseguro que no tengo ptra cuenta con mis datos solo esta cuenta tengo mas depositos que solo estos que no tengo ningun problemaen enviar uno por uno

my winnings were only winnings without bonus

mis ganancias fueron solo ganacias sin bono

petronela.k@casino.guru I sent you an email with the photos of the deposit dates, which are in August, and also photos of withdrawals to my bank account, failing the current account without any problem, the photos are there, I do not have another account because it is not the only casino that I play money, I know very well that you can have more accounts

petronela.k@casino.guru le envie un correo con las fotos ñas fechas de depósito que son de agosto y también fotos de retiro a mi cuenta bancaria fallabela cuenta corriente sin ningún problema las fotos están no tengo otra cuenta por que no es el único casino que juego dinero ua se muy bien que mo se puede tener más cuenta

and then I could not enter the account anymore but that the casino send all the transfers that appear in the account

y después ya no pude entrar mas ala cuenta pero que le casino envie todas las transferencias que parecen en la cuenta

that was the casino's response and that was the response by mail as you can see one is for bond abuse and by mail that I have multiple accounts so they contradict each other they don't want to pay that's the only thing

esa fue la respuesta del casino y esa fue la respuesta por correo como se puede ver una es por abuso de bonos y por correo que tengo multiple cuenta entonces se contradicen no quieren pagar eso es lo unico

I believe there are some misunderstandings due to a language barrier.

This is my Summary of your case. In your first comment, you mentioned that your account was blocked for some reason related to bonuses, is that correct?

"The casino blocked my account and blocked my withdrawal because they say that I have made use of their bonuses"

They blocked it because they told me that they had used their bonuses

me la bloquearon por que ellos me indicaron que había hecho uso de sus bonos

I earn money playing

yo me gane el dinero jugando

everything is very clear here that the scammer rs casino does not want to pay

I don't have any more accounts

I have not played with your bonus

other times and withdrawn money

and now he doesn't want to pay because he is a scoundrel and scammer casino

aqui se ve todo muy claro que el casino rs estafador no quiere pagar

no tengo mas cuentas

no e jugado con su bono

otras veces e retirado dinero

y ahora no quiere pagar por que es un casino sinvergüenza y estafador

the casino accuses me of having multiple accounts of making use of their bonuses, this being totally false, I only have one account with them since the month of August that I am depositing and withdrawing money with them and now they accuse me of it for not paying and trying to chat with them the casino but my bad attention they don't give me any explanations just blocked my account and it has already been shown that I only have one account that since August I've been with the casino that I've even withdrawn money and now they don't want to pay because they are shameless scammers but it's widespread everywhere the casino by scammers

el casino me acusa de tener múltiples cuentas de hacer uso de sus bonos siendo ésto totalmente falso solo tengo una cuenta con ellos desde el mes de agosto que estoy depositando y retirado dinero con ellos y ahora me acusa de ello para no Pagar e intentado jablar com el casino pero miy mala atención no me dan explicaciones nada solo bloqueada mi cuenta ya e demostrado que tengo solo una cuenta que desde agosto que estoy com el casino que incluso e retirado dinero y ahora no quiere pagar por que son unos estafadores sinvergüenza pero está difundido en todas partes el casino por estafadores

Thank you very much, dan1, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello dan1,

I will assist you with your complaint from now on. I went over the details of the case and all the evidence you provided, and I will do my best to help you. First, I will contact the casino and ask their representative to join the conversation in order to help us resolve the issue.

GGBet Casino,

Could you explain why dan1's account was blocked and his winnings withheld?

My account was blocked because according to the casino I have multiple accounts and I use their bonuses, this being totally false since I only have one account since August where I have deposited and withdrawn money and now they say that so as not to pay, they don't give explanations, they just tell me that I am blocked they do not want to show proof that I have another account only scammers and scoundrels who do not want to pay

se bloqueó mi cuenta por que según el casino yo tengo multiple cuenta y ise uso de sus bonos siendo esto totalmente faso ya que solo cuentobcon una cuenta desde agosto domde e depositado y retirado dinero y ahora dicen eso para no pagar noe dan explicaciones solo me dicen que estoy bloqueado no quieren mostrar pruebas que indican qie yo tengo otra cuenta solo don estafadores y sinvergüenza que no quieren pagar

I have all the evidence that indicates that the casino does not want to pay the evidence that I only have one account the evidence that I have been playing since August that I have withdrawn money other times and now they simply invent something so as not to pay

tengo todas las pruebas que indican que el casino no quiere pagar las pruebas de que solo tengo una cuenta las pruebas de que estoy jugando desde agosto que e retirado dinero otras veces y ahora simplemente inventan algo para no pagar

The casino does not know what to answer because I only have one account and I have been playing in the casino for thirteen months and I have deposited and withdrawn money and now it does not want to pay and only accuses me of something totally false because I do not use their bonuses nor do I have more

you count only one

el casino no sabe que responder por que yo solo tengo una cuenta ya trea meses jugando en el casino e depositado e retirado dinero y ahora no quiere pagar solamente y acusa de algo totalmente falso por que no use sus bonos ni tampoco tengo m

as cuentas solo una

I am completely sure that I have won the money sim bonuses I am completely sure that I do not have more accounts and I am completely sure that it is the worst casino I have ever played

That is why, since he will not pay, it is spread on all social networks because it does not give evidence of what you are accusing me of. I have asked him many times to show me what you are accusing me of, but he does not give me information, so I have decided to publish that image. in magazines journalists newspapers facebook Twitter Instagram as the worst online casino

yo estoy completamente seguro de haber ganado el dinero sim bonos estoy completamente seguro de no tener mas cuentas y estoy completamente seguro de que es el peor casinonque e jugado

or eso ya que no pagara esta difundido en todas las redes sociales por que no da evidencia de lo que me acusas se la e pedido muchas veces que me me muestre de lo que me acusas pero mo me da información asi que e decidido publicar esa imágen en revistas periodistas periodicos facebook Twitter Instagram como el peor casino online

What more evidence do you want me to send? Yes, I am correct, the photos indicate deposits since August, they indicate withdrawals to the Fallabella current account, 3 months already playing in the casino, three months depositing money and now they invent something so as not to pay

que mas pruebas quieren que envie ? si yo estoy en lo correcto las fotos indican depositos desde agosto indican retiro ala cuenta corriente fallabela 3 meses ya jugando en el casino tres meses depositando dinero y ahora inventan algo paa no pagar

Hello dan1,

my question is for the casino representative. I haven't asked you to provide any information so far.

It has already been quite clear the casino has no arguments against me since I Daniel only have one account with them I have no more accounts I have not made profits with their bonuses I have been playing in the casino for 3 months deposited money withdrawal and now he does not want to pay

ya e Sido bastante claro el casino no tiene argumentos contra mi ya que yo Daniel solo tengo una cuenta con ellos no tengo mas cuentas no e e hecho ganacias con su bonos llevo 3 meses jugando en el casino depositado retiro de dinero y ahora no quiere pagar

Hello,

According to our records, the player has at least 5 accounts, no-deposit bonus was activated and played at every one of them, which breaches the T&Cs.

Kind regards

ajajajjaa I have 5 accounts ajajajjajajja that are funny what a ridiculous casino

ajajajjaa que yo tengo 5 cuentas ajajajjajajja que son chistoso que casino mas ridículo

hey, how hard was the bonus that they indicate if I've been in the Casino for three months and I've even withdrawn money

oye que duro arto el bono que indican si yo estoy en Casino hace tres meses y hasta e retirado dinero

I have been sending proof for several days of what I am saying and the only thing that the Casino responds is that I have 5 accounts that casino plus penca the proofs that I have sent, which is then

llevo enviando pruebas hace bastantes dias de lo que estoy diciendo y el Casino lo unico que responde es que tengo 5 cuentas que casino mas penca las pruebas que e enviado que es entonces

Hello all,

Thanks for the reply to the GGBet Casino representative.

GGBet Casino,

Would you be able to provide us evidence of the multiple accounts and the fact multiple no-deposit bonuses were being taken advantage of on these accounts, please? Please send the evidence to my email address at tomas@casino.guru

it is impossible for them to have more accounts because as I said before it is not the only casino that I play and I know the terms and conditions very well it would be illogical for me to have more accounts and it is stupid for them to say that I have 5 accounts that is ridiculous they do not have that evidence since they also I asked them to send me a proof and their answer was that they do not share that information

es imposible que tengan mas cuentas por que como dije antes no es el único casino que juego y se muy bien los términos y condiciones seria ilógico que tenga mas cuentas y es estupido que digan que tengo 5 cuentas que ridículo no tienen esa evidencia ya que tambie se las pedi que me enviaran una prueba y su respuesta fue que no comparten esa información

there it comes out I asked for the evidence indicated by the other accounts but there is this their answer if it were like that they send it to me and that's it but since they don't have that evidence they don't deliver it and they don't have it I'm very sure of it because it's impossible that they too after 3 months tell me this is illogical don't you think

hay sale yo les pedi las pruebas que indican las otras cuentas pero hay esta su respuesta si fuera asi como dicen me las envian y listo pero como no tienen esa evidencia no la entrega y no tiene estoy muy seguro de ello por que es imposible que también después de 3 meses me digan esto es ilógico no creen

casino guro if you review our complaints with mr be I did not follow because if I had more accounts that's why I stopped claiming that casino but with 3l casino ggbet I do not have more accounts than a single one you think that if it happened to me once I lost 180 thousand pesos for having two accounts would you do the same thing again? What do you think it would be so stupid to do the same thing again? It's illogical, so since I already know what can't be done, I don't do that anymore. I just signed up with one account, just one. current account of the fallabela bank I have been with the ggbet casino for 3 months, so you do not have to reason much to realize that the casino is a scammer and without shame we should close the casino but I will do everything in the alacnze so that casinos like this do not continue to work there shouldn't be

casino guro si ustedes revisan mos quejas con mr be no segui por que si tenia mas cuentas por eso deje de reclamar a ese casino pero con 3l casino ggbet no tengo mas cuentas que unas sola ustedes creen que si ya me paso una ves que perdi 180 mil pesos por tener dos cuentas volvería ha hacer lo mismo? que creen ustedes que seria tam estúpido de hacer denuebo lo mismo es ilógico sierto entonces como ya se lo que no se puede hacer ya no hago eso solo me inscribí con una cuenta solo una las pruebas las envie los depósitos y el retiro que realize a mi cuenta corriente del banco fallabela ya llevo 3 meses con el casino ggbet entonces no hay que razonar mucho para darse cuenta que el casino es estafador y sin vergüenza deberíam cerrar el casino pero yo hare todo lo que este al alacnze para que no siga funcionando casinos asi no deberían haber

Dear dan1,

While it is normal for a casino to have a rule stating one account per household/IP address/player, we feel each case should be considered separately. If the player has multiple accounts and has used them to repeatedly gain bonuses they should only receive once, this is obviously a clear breach of the terms and an unfair advantage.

The casino has provided evidence that indicates multiple accounts linked to your account by a number of different factors, and that they have all played with at least one bonus.

After careful consideration, we believe the evidence is substantial enough to warrant the casino's course of action.

I’m afraid, I will not be able to help you with this and this complaint will now be rejected. Casinos have a very strict policy regarding multiple account cases that have been used in this way. I wish I could have been of more help.