Cool Cat Casino - Το αίτημα απόσυρσης του παίκτη καθυστερεί.

Wish I didn't have to do this, but am sick of being lied to. After the 7 business day wait for the payout request to be reviewed, I wrote customer service asking for an update. I was told that they would escape the issue to management and I would see the approval "shortly". When I asked them to define "shortly", they ended the conversation.

I've had successful withdrawals from this Casino before. Apparently, when someone internally decides they don't want to pay, they just instruct whomever (probably the same 3 people) jumps on the chat system to give one lie after another.

So sick of dealing with shady, greedy, POS businesses/people.

Dear Sns143,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

PS: Could you please advise if your previous withdrawal was received successfully?

Dear Sns143,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.