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Deposited 15 euros via bank transfer Money was immediately debited successfully then it said pending 3 hours later it said rejected for whatever reason..... the support on the site sucks and doesn't help

In addition, my document with the deposit on it was rejected makes no sense! Everything is on it.

Hab 15 Euro per Banküberweisung eingezahlt Geld wurde sofort erfolgreich abgebucht dann stand dort noch pending 3 Std später stand da abgelehnt warum auch immer..... der Support auf der seite ist scheiße und hilft nicht

Außerdem wurde mein Dokument mit der Einzahlung drauf abgelehnt ergibt kein sinn!!! Da steht ja alles drauf .

Dear SEB22,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please, could you clarify if you have tried contacting your bank regarding this issue? Was it your first deposit in this casino? Did the casino support inform you if the transaction will be returned to your bank account?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

Yes, in this casino it was my first deposit, the live support didn't help me, they said I should upload the proof of deposit and it was rejected, so just illogical!!! Also, they only speak English, they don't understand anything

Ja in diesem casino war es meine erste Einzahlung der live Support hilft mir nicht weiter die meinten ich soll den Einzahlungs Nachweis hochladen habe ich und es wurde abgelehnt also einfach nur unlogisch!!! Außerdem nur englisch die verstehen ja nix

Dear SEB22,

Please, could you clarify if you have tried contacting your bank regarding this issue? Was the transaction rejected and later returned to your bank account or did it appear in your casino account later?

Please understand, in cases where the deposit was lost the casino might have limited options to investigate the issue, and a better approach would be to contact your bank for more information.

I'll await your reply.

Hello, the payment was shown as rejected by the casino, it is still the payments, not back to the bank account and nothing on the casino account either, it was successfully debited immediately, nothing more happened, so the casino does not help...

Hallo die Zahlung wurde vom casino als abgelehnt angezeigt wird sie auch immer noch die Zahlungen ist Nicht zurück aufs Bankkonto und auch nichts auf casino Konto sie wurde erfolgreich sofort abgebucht mehr ist nicht Passiert deshalb das casino hilft nicht weiter...

I fully understand your frustration, SEB22. As I mentioned earlier, it may take some time for the funds to be located and refunded to your bank account or credited to your casino account. As the matter is not entirely in the hands of the casino, I will set the timer for an additional 18 days to allow for the transaction to clear. If there’s no development by then, we will intervene. Let’s stay positive and hope for some good news regarding your deposited funds. Thank you in advance for your patience and understanding.

Hello the money has finally arrived at the casino after I wrote to the live chat 100000 times.....

Hallo das geld ist endlich eingezahlt angekommen im casino nach dem ich 100000 mal dem live chat geschrieben habe .....

Dear SEB22,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru