Casinia Casino - Ο παίκτης αντιμετωπίζει καθυστερημένες αναλήψεις.

Good evening, I continuously have problems with this casino because they delay my withdrawals. I have requested a withdrawal of €500 since 19/10 and my request still hasn't been processed. I did not play with a bonus and have not been asked for verification.

Καλησπέρα σας, συνέχεια έχω πρόβλημα με αυτό το καζίνο καθώς καθυστερεί τις αναλήψεις μου. 500€ έχω ζητήσει ανάληψη από 19/10 και ακόμα δεν έχει επεξεργαστεί το αίτημα μου. Δεν έπαιξα με μπόνους και δεν μου έχει ζητηθεί ταυτοποίηση.

Dear Zoe1996,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas