I’ve been a long-time player at Starda Casino and unfortunately lost quite a lot of money in the past. Recently, I finally had a win and requested a withdrawal — and that’s when the problems started.
They blocked my withdrawal for 31 days, and after looking into similar cases on Trustpilot, it seems the reason might be that I placed a single bet on table tennis. I now believe this is the same pattern reported by other users: as soon as someone wins after a table tennis bet, their withdrawal gets frozen for a full month.
The support is extremely unhelpful — responses are robotic, copy-paste, and no one gives a real answer. There is no way to talk to anyone above basic support, and you cannot contact the finance department directly.
What’s worse — while my withdrawal is blocked, deposits are still open and working fine, so I guess they just hope I’ll lose everything before the 31 days pass. That feels manipulative.
Yes, I know they will probably reply here with their usual response about "clause 10.4" in the terms and conditions, claiming I agreed to this. But this is absurd — I placed a bet that is offered in their own sportsbook, and now they’re using it as a reason to lock my winnings?
This feels like a trap, not a legitimate gaming platform.
I ask that someone from Starda Casino who actually replies to Trustpilot reviews take a look at my account and explain this properly.
My account ID is: #YO2VU
They blocked my withdrawal for 31 days, and after looking into similar cases on Trustpilot, it seems the reason might be that I placed a single bet on table tennis. I now believe this is the same pattern reported by other users: as soon as someone wins after a table tennis bet, their withdrawal gets frozen for a full month.
The support is extremely unhelpful — responses are robotic, copy-paste, and no one gives a real answer. There is no way to talk to anyone above basic support, and you cannot contact the finance department directly.
What’s worse — while my withdrawal is blocked, deposits are still open and working fine, so I guess they just hope I’ll lose everything before the 31 days pass. That feels manipulative.
Yes, I know they will probably reply here with their usual response about "clause 10.4" in the terms and conditions, claiming I agreed to this. But this is absurd — I placed a bet that is offered in their own sportsbook, and now they’re using it as a reason to lock my winnings?
This feels like a trap, not a legitimate gaming platform.
I ask that someone from Starda Casino who actually replies to Trustpilot reviews take a look at my account and explain this properly.
My account ID is: #YO2VU
- fast witdrwals if you play only games that they accept
- Lack of transparency
- Only contact is with basic support
- No way to contact the financial department
