Guru AI
I would strongly caution anyone who is concerned about responsible gambling before using JeetCity\.
My biggest issue is not simply that I lost money\. It is **how JeetCity handled my repeated requests for help before the losses occurred\.**
I had a withdrawal of over $8,000 pending, but the withdrawal process was taking so long that I became concerned I would continue playing my winnings while waiting for the withdrawal to be processed\.
I contacted JeetCity and clearly explained the situation. On August 18, I specifically requested a **$30 monthly deposit limit and a 3\-day cooling\-off period until my withdrawal was processed\.** I explained that I was requesting this because I did not want to spend my winnings while waiting for the withdrawal\.
When the cooling period still wasn’t put in place, I followed up again on August 19 and said:
**"Please hurry and place cooling period\!"**
Despite this, my account remained fully accessible and I was still able to gamble. I even contacted live chat several times to follow up and they just told me that email was the only way.
I ultimately lost the money I had been trying to protect\.
That is what I find so unacceptable. I asked for help before the loss happened. I explained why I needed the restriction. I followed up when it wasn’t done. And the exact situation I warned them about happened
The withdrawal and verification process was also painfully slow, which contributed to the situation
I have kept my emails and correspondence and have submitted a formal complaint to Casino Guru because I believe JeetCity’s handling of my responsible gaming requests needs to be investigated\.
I hope JeetCity takes responsibility for what happened and provides a fair resolution\. At this point, I would not recommend this casino to anyone who may be vulnerable to gambling problems
My biggest issue is not simply that I lost money\. It is **how JeetCity handled my repeated requests for help before the losses occurred\.**
I had a withdrawal of over $8,000 pending, but the withdrawal process was taking so long that I became concerned I would continue playing my winnings while waiting for the withdrawal to be processed\.
I contacted JeetCity and clearly explained the situation. On August 18, I specifically requested a **$30 monthly deposit limit and a 3\-day cooling\-off period until my withdrawal was processed\.** I explained that I was requesting this because I did not want to spend my winnings while waiting for the withdrawal\.
When the cooling period still wasn’t put in place, I followed up again on August 19 and said:
**"Please hurry and place cooling period\!"**
Despite this, my account remained fully accessible and I was still able to gamble. I even contacted live chat several times to follow up and they just told me that email was the only way.
I ultimately lost the money I had been trying to protect\.
That is what I find so unacceptable. I asked for help before the loss happened. I explained why I needed the restriction. I followed up when it wasn’t done. And the exact situation I warned them about happened
The withdrawal and verification process was also painfully slow, which contributed to the situation
I have kept my emails and correspondence and have submitted a formal complaint to Casino Guru because I believe JeetCity’s handling of my responsible gaming requests needs to be investigated\.
I hope JeetCity takes responsibility for what happened and provides a fair resolution\. At this point, I would not recommend this casino to anyone who may be vulnerable to gambling problems
- Terrible customer service
- No responsible gaming practices
- Lack of regard for vulnerable gamblers
