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Αξιολογήσεις του χρήστη bufalo42

Casino Guru
Θέλουμε να κατανοείτε τα τυχερά παιχνίδια.
πριν από 7 μήνεςΠρωτότυποΜετάφραση
Requested self exclusion from this casino,because of my addiction, sent an email in 8 of May regarding that fact, and they never answered .went to live chat asking to close my account, they told me to send an email.
I Told that the email was sent, and the live agent said that will report to the management.
Conclusion, never had an answer and still have my account open, and now I lost a lot of money with my deposits.
If you want a casino reliable with responsible gaming, Don,t choose this one.
Διαβάστε περισσότεραΔιαβάστε λιγότερα
  • Lot of games
  • Rtp horrible
  • Responsible gaming doesn't,t apply for this casino
TrueLuck Casino
πριν από 7 μήνες
Dear Vitor,

Thank you for taking the time to share your experience. We sincerely apologize for not meeting your expectations and for the distress this situation has caused you.

We take responsible gaming extremely seriously, and your request for self-exclusion should have been addressed with the utmost urgency.

To assist you further and investigate this matter thoroughly, we kindly ask you to contact us directly at [email protected]

We understand the importance of responsible gambling and are committed to reinforcing our internal protocols to prevent such issues from happening again. Your feedback is essential, and we truly hope to have the opportunity to make this right.

Best regards,
Trueluck Team
πριν από 11 μήνεςΠρωτότυποΜετάφραση
Possible 10 business days after casino finance department approve my withdrawal by bank transfer to complete the withdrawals is unreal in these days, it seems suspicious.
  • Lot of providers
  • Decent withdrawal limits by week
  • After finance department approved the withdrawal ,can take 10 business days to have my winnings by bank transfer
Rollero Casino
πριν από 11 μήνες
Hello Bufalo42,

Thank you for sharing your feedback. We understand that timely withdrawals are important to our players, and we apologize for any frustration caused by the processing time.

While we strive to process withdrawals as quickly as possible, bank transfer times can vary depending on financial institutions and other external factors. Our finance team works diligently to ensure all transactions are secure and compliant with regulations.

We appreciate your patience and value your trust. If you have any concerns or need further assistance, please feel free to reach out to our support team at [email protected]

Best Regards,

The Rollero Team
πριν από 1 έτοςΠρωτότυποΜετάφραση
Just another casino that don't pay in the timeframes they promise to do.
Livechat agents useless,despite being friendly, and with so small withdrawal limit by day, still struggling to process the withdrawals on time.
Request a withdrawal in 25 April, and still processing.
Διαβάστε περισσότεραΔιαβάστε λιγότερα
  • Lots of providers
  • Easy navigation
  • Slow withdrawals
  • Withdrawals timeframes doesn't,t correspond what the casino promise.
NovaJackpot Casino
πριν από 1 έτος
Hello,

We sincerely apologize for the delay in withdrawal.

We are very happy to see that your withdrawal was indeed processed on our end.

Please reach out to our support team 24/7 if you have any further questions.

Kind Regards,
NovaJackpot Team
πριν από 1 έτοςΠρωτότυποΜετάφραση
Hi.my last review from this casino was rejected because I was complaining about the processing times of verification and withdrawals. In this casino is explicit by his T&C that the withdrawals and verification are processed in 24 hours.
One week my withdrawal pending.
Additional verification is processed by requesting one document by day.
Ask by email all the documents was needed,no answer,I could send all the documents in a row,but they don't work in that way.
Still waiting, and see when is gonna finish this nightmare.
Διαβάστε περισσότεραΔιαβάστε λιγότερα
  • Verification process system is very,very,slow.
Wish Casino
πριν από 1 έτος
Thank you for your feedback!

Our apologies for your feelings regarding the verification process.

Our team fully understands that the verification process would seem strenuous. In accordance with the Terms and Conditions, we verify the identity and contact information of our customers to ensure their security.

In some cases, relating to the Terms and Conditions we may request additional documentation. You may find this frustrating but it is important to secure you, prevent money laundering, and other illegal activities.

Please note that we will contact you by email as soon as the additional documentation is checked by the Verification department.

If you have any further questions, feel free to contact us via email or live chat.

Kind regards,
WishCasino team
πριν από 1 έτοςΠρωτότυποΜετάφραση
If wasn't, a little issue with my verification,I could rate the casino in top level, specially after a few livechats, the agents Sofie and Kate were very helpful and friendly, and help me to complete the verification and be able to withdraw my winnings.
The verification could be a little bit more fast,but after is completed,the cash out take less than 24 hours.
Good layout and a very good number in game providers.
I recommend!
Διαβάστε περισσότεραΔιαβάστε λιγότερα
  • Friendly agent staff
  • Lot of games ,running smooth and well
  • Quick payout after verification
  • Long verification processing time
777onfire Casino
πριν από 1 έτος
Dear Bufalo42,

Thank you very much for taking the time to share your experience and feedback with us. We are delighted to hear that you've had a positive encounter, especially with our live chat agents, Sofie and Kate. Their commitment to providing helpful and friendly support reflects the high standard of customer service we aim to deliver across our casino platform.

We appreciate your understanding regarding the verification process. While we strive to ensure the security and integrity of all our player's accounts and transactions, we understand the importance of a swift verification process. Please rest assured, we are continually working on improving our procedures to make them as quick and seamless as possible without compromising on security.

It's fantastic to hear that, once verification was completed, you were able to enjoy our quick cash-out process, receiving your winnings in less than 24 hours. Our team works hard to ensure that once all necessary checks are completed, players can access their funds promptly.

We're also thrilled you enjoyed our platform's layout and the extensive range of games provided by numerous reputable game providers. We believe in offering a diverse and quality gaming experience to all our players, and it's gratifying to know we're hitting the mark.

Your recommendation means a great deal to us. It’s players like you who contribute to making our casino a vibrant and welcoming community. We're honored by your support and glad to have met your expectations.

We look forward to continuing to provide you with an enjoyable gaming experience and exceptional service. Should you need any more assistance or have further feedback, please don’t hesitate to reach out.

Thank you once again for your kind words and for choosing our casino. Here’s to many more enjoyable moments and wins!

Warmest regards,
777onfire
πριν από 2 έτηΠρωτότυποΜετάφραση
Casino with this rating at least should respect is own rules. Withdrawals processed in 3 business days is a lie.
Went to livechat ask if was any problem with my withdrawal and they answered that I have to wait, then tried to kick me out, arguing that they have some problems in the website and can,t go through with the live chat session and close it. After 30 seconds, have another live chat session and everything was allright.
The emails don't have response.
This rating that casino guru gave is very far from the reality.
Διαβάστε περισσότεραΔιαβάστε λιγότερα
  • Lot of providers
  • Long withdrawal process
  • Rude livechat agents
  • Fail to follow is own terms and conditions about the withdrawals
πριν από 2 έτηΠρωτότυποΜετάφραση
Nice casino, lot of providers and games running quick and smooth.
Live chat works well and verification is quick. My rating now is neutral, but could be changed to very good depending of my withdrawal request time process. Just wait and see!
  • Lot of game providers
  • Live chat good
  • Quick verification
  • For now nothing bad.
Spinch Casino
πριν από 2 έτη
Dear Bufalo42,

Thank you for taking the time to leave such a positive review of our casino! We're delighted to hear that you're enjoying our wide range of games and that our services are meeting your expectations.

Ensuring a seamless and swift withdrawal process for all our players is of paramount importance to us. We're continuously working to expedite withdrawal requests and make it as convenient as possible.

We're optimistic that your next withdrawal experience will warrant an "excellent" rating. Should you have any suggestions or further feedback, please don't hesitate to let us know. We're always eager to enhance our casino for you.

We wishing you the best of luck in your games!

Warm regards,
Spinch Casino Team
πριν από 2 έτηΠρωτότυποΜετάφραση
Το καζίνο είναι πολύ εξυπηρετικό και ευγενικό προς τους πελάτες.
Όποτε χρειαζόμουν να διευκρινίσω τις αμφιβολίες σχετικά με την επαλήθευση και την απόσυρση, μέσω μηνυμάτων ηλεκτρονικού ταχυδρομείου, απαντούσαν πάντα γρήγορα και πάντα με μεγάλη ανησυχία για να με βοηθήσουν να δώσω όλες τις πληροφορίες που χρειαζόμουν να γνωρίζω. Δεν είχα ποτέ μια τόσο ευχάριστη εμπειρία, όσον αφορά την ταχύτητα απόκρισης μέσω email αλλά και σε ζωντανή συνομιλία.
Η αίσθηση που έχω από το sloterra είναι ότι είναι πολύ επαγγελματίες και αποτελούν παράδειγμα προς μίμηση για τα υπόλοιπα καζίνο.
Διαβάστε περισσότεραΔιαβάστε λιγότερα
  • γρήγορη σάρωση
  • Αρκετά γρήγορες αναλήψεις
  • Φανταστική εξυπηρέτηση πελατών
  • Καλή επιλογή παιχνιδιών και παρόχων πληρωμών
  • Μόνο η διάταξη της ιστοσελίδας έπρεπε να εκσυγχρονιστεί.
Αυτόματη μετάφραση:
Sloterra Casino
πριν από 2 έτη
Hello, Bufalo42!

Your feedback is very meaningful to us. We are glad to hear that you have received good support from our team.

We are already working on the modernisation of the site, and we will be glad to receive your comments on what would be more convenient for you as a user.

We wish you good luck and big winnings! 💚
πριν από 2 έτηΠρωτότυποΜετάφραση
Ένα καζίνο που δεν συμμορφώνεται με τους όρους και τα πρότυπα που διαθέτει στους πελάτες δεν μπορεί να λειτουργεί. Πρέπει να υπάρχει σοβαρότητα γιατί εάν οι πελάτες συμμορφώνονται με όλους τους κανόνες που απαιτεί το καζίνο, τουλάχιστον θα πρέπει να επιβάλλουν το ίδιο. Ζήτησα ανάληψη 1000 ευρώ και σύμφωνα με τους όρους χρήσης που είναι εμφανείς στον ιστότοπο του καζίνο, λέει ξεκάθαρα ότι μετά την επαλήθευση KYC του οριστικού οικονομικού μέρους, οποιαδήποτε επακόλουθη ανάληψη θα διεκπεραιωθεί εντός 24 ωρών μετά την ίδια. Αυτό δεν συνέβη, έστειλα ένα email για να υπενθυμίσω την κατάσταση και δεν πήρα καν απάντηση, οπότε τίποτα περισσότερο να πω.
Εάν είστε παίκτες που θέλουν ένα δίκαιο και αξιόπιστο καζίνο, μην παίζετε στο smokeace.
Διαβάστε περισσότεραΔιαβάστε λιγότερα
  • Δεν υπάρχει τίποτα που να επισημαίνει εάν το καζίνο ήταν ειλικρινές, αλλά αυτό δεν ισχύει.
  • Το καζίνο δεν συμμορφώνεται με τους όρους και τους κανόνες που περιγράφονται.
Αυτόματη μετάφραση:
Smokace Casino
πριν από 2 έτη
Dear Bufalo42,

Thank you for sharing your gaming experience at our casino.

Our KYC and support team is always trying to do everything possible to make players enjoy their time at our casino.

Please be advised that withdrawals are processed by the finance department within 24 hours, but withdrawal limits and the period required for this procedure may vary depending on the withdrawal method, the status of the player's account, and other possible factors affecting the withdrawal process.
The Finance Department tries to process all withdrawal requests as quickly as possible and strictly follows the established rules.
Since we value our players, and also strive to get only pleasure from playing in our casino.

In your case, the finance department was unable to process your withdrawal request because you canceled it and unfortunately lost all your funds. We are very sorry about your loss.

We are looking forward to seeing you again! Wishing you good luck!

Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected]
We are always happy to help you.
πριν από 3 έτηΠρωτότυποΜετάφραση
Πολλοί πάροχοι, γρήγορη επαλήθευση, εξαιρετικά γρήγορη ανάληψη μέσω skrill. Τέλος πάντων, όλα όπως πρέπει να γίνουν. πολύ καλά
  • πολλούς παρόχους
  • γρήγορος έλεγχος
  • Αποτελεσματική και γρήγορη ανύψωση
  • τίποτα να επισημάνω
Αυτόματη μετάφραση:
21bit Casino
πριν από 3 έτη
Hello Bufalo42,

Thank you for taking the time to share your feedback with us!

We're happy to know you're enjoying your experience with 21bit :)

We wish you wonderful gameplay!

Sincerely, 21Bit Casino
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