Disappointing Experience: Opaque Rules and Unhelpful Support
My experience at Spinch Casino was extremely frustrating and disappointing. I am writing this review to warn other players about the non-transparent practices I personally experienced.
I used a bonus that was promoted on the casino's official Telegram channel. After successfully meeting all wagering requirements and growing my balance to over €500, my winnings were unjustifiably reduced to €30 without any prior warning.
When I contacted the live chat to find out why my balance was cut, it became a nightmare of incompetence and a complete lack of transparency. The staff couldn't explain why my money was reduced. I was passed between multiple agents, and each gave a different, contradictory answer. Eventually, one agent admitted that the rule limiting my winnings to €30 was not published anywhere on their website or in the bonus terms.
The staff actually had the nerve to claim that I should have asked about the bonus terms in the live chat, even though such information must be made transparently available to every player in advance. The communication was extremely dismissive and unprofessional. I was ultimately told that the decision was "final" and there was nothing more I could do.
Conclusion: This casino operates with hidden rules. When there are no publicly accessible bonus terms and the support refuses to find a fair solution, trust is impossible. I have since reported the case to an external dispute resolution service. I can only strongly advise everyone to stay away from Spinch Casino.
My experience at Spinch Casino was extremely frustrating and disappointing. I am writing this review to warn other players about the non-transparent practices I personally experienced.
I used a bonus that was promoted on the casino's official Telegram channel. After successfully meeting all wagering requirements and growing my balance to over €500, my winnings were unjustifiably reduced to €30 without any prior warning.
When I contacted the live chat to find out why my balance was cut, it became a nightmare of incompetence and a complete lack of transparency. The staff couldn't explain why my money was reduced. I was passed between multiple agents, and each gave a different, contradictory answer. Eventually, one agent admitted that the rule limiting my winnings to €30 was not published anywhere on their website or in the bonus terms.
The staff actually had the nerve to claim that I should have asked about the bonus terms in the live chat, even though such information must be made transparently available to every player in advance. The communication was extremely dismissive and unprofessional. I was ultimately told that the decision was "final" and there was nothing more I could do.
Conclusion: This casino operates with hidden rules. When there are no publicly accessible bonus terms and the support refuses to find a fair solution, trust is impossible. I have since reported the case to an external dispute resolution service. I can only strongly advise everyone to stay away from Spinch Casino.
- Hidden Rules Incompetent Support No Payout Guarantee
