Guru AI
I’d been using Velobet for quite a while and was happy with it before this happened. Payments had gone through normally and I never really had a reason to complain.
About three weeks ago, they asked me to verify my ID again. I sent everything they requested straight away, but since then I haven’t been able to get a proper answer about what’s going on. My emails are getting nowhere, and whenever I try the live chat, I’m simply told that my documents are still under review.
Three weeks for another verification feels way too long, especially when my winnings are still sitting there waiting. What annoys me most is the lack of any clear update. I had a good opinion of Velobet before this, but after weeks of waiting and getting the same answer over and over, that opinion has changed a lot.
About three weeks ago, they asked me to verify my ID again. I sent everything they requested straight away, but since then I haven’t been able to get a proper answer about what’s going on. My emails are getting nowhere, and whenever I try the live chat, I’m simply told that my documents are still under review.
Three weeks for another verification feels way too long, especially when my winnings are still sitting there waiting. What annoys me most is the lack of any clear update. I had a good opinion of Velobet before this, but after weeks of waiting and getting the same answer over and over, that opinion has changed a lot.
- Re-verification has been taking around three weeks
- Winnings are still unavailable while documents are under review
- Live chat keeps giving the same generic response
