Γεια σου Πετρονέλα, πώς είσαι; καλό απόγευμα.
Ναι, καταλαβαίνω ότι είναι πολύ σημαντικό, περίμενα ακόμη και την περίοδο των 72 ωρών που αναφέρεται στους όρους χωρίς κανένα πρόβλημα, τα λέμε αργότερα... αλλά γίνεται ενοχλητικό μετά από 10 μέρες αποστολής και χωρίς καμία θέση από το καζίνο και με αποκλεισμό του υπολοίπου/παιχνιδιών μου.
Έχετε ενημερωθεί για το συγκεκριμένο πρόβλημα που φαίνεται να είναι η επαλήθευση του λογαριασμού σας;
Μέχρι στιγμής από την αποστολή δεν έχω καμία ενημέρωση/απάντηση, δεν μου έχουν πει κάτι άλλο από το να μου ζητήσουν να περιμένω, αυτό είναι όλο.
Θα μπορούσατε να μας ενημερώσετε πριν από πόσες ημέρες ζητήσατε ανάληψη και ξεκινήσατε την επαλήθευση λογαριασμού;
Η πρώτη ανάληψη από το αίτημα επαλήθευσης ήταν 25/03, το τέλος της αποστολής των εγγράφων, 26/03, καθώς ζήτησαν διορθώσεις αρκετές φορές, μέχρι να ολοκληρωθεί η 26/03, και ζήτησαν να περιμένω, από τότε περιμένω.
Hello, Petronela, how are you? good afternoon.
Yes, I understand that it is really important, I even waited the 72-hour period stated in the terms without any problem, see you later... but it gets annoying after 10 days of sending and not having any position from the casino and having my balance/games blocked .
Have you been informed of what specifically appears to be an issue verifying your account?
So far, since sending, I haven't had any information/response, they haven't told me anything other than asking me to wait, that's all.
Could you please advise how many days ago you requested a withdrawal and started account verification?
The first withdrawal since the verification request was 03/25, the end of sending the documents, 03/26, as they requested corrections several times, until 03/26 was completed, and asked to wait, since then I have been waiting.
Olá, Petronela tudo bem? boa tarde.
Sim, entendo que é realmente importante, inclusive aguardei o prazo de 72 horas que consta nos termos sem problema algum, até mais... porém fica chato passar 10 dias dos envios e não ter nenhuma posição do cassino e ter meu saldo/jogos bloqueados.
Você foi informado sobre o que especificamente parece ser um problema na verificação de sua conta?
Até o momento, desde o envio, não tive quaisquer informações/resposta, não me dizem nada além do que, pedirem para que eu aguarde, somente isso.
Você poderia informar há quantos dias você solicitou um saque e iniciou a verificação da conta?
O primeiro saque desde á solicitação de verificação foi 25/03, o término do envio dos documentos, 26/03, pois solicitaram diversas vezes correção dos mesmos, até que 26/03 foi finalizado, e pediram pra aguardar, desde então estou esperando.
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