Wazamba Casino - Ο παίκτης αντιμετωπίζει επαναλαμβανόμενες ακυρώσεις ανάληψης.

Hello I m having issues in withdrawing my winnings from wazamba I contacted live chat and support numerous times with no luck all my withdraw requests were pending for days and eventually got cancelled I don't seem to find any solution on the matter no matter how many times I contacted them I would really appreciate your assistance to receive my earnings.

Dear Pezos,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise if your account has been fully verified? 
• Have you been advised why you can’t withdraw your winnings? 
• Is it an internal casino system issue, or it’s related to your account only? 
• Were your winnings accumulated with or without an active bonus? 

Please understand, that without verifying your account, you won’t be entitled to any withdrawals. 

However, I believe we will be able to help you resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards, 

Petronela

The account is not verified as in my verification it says it does not require verification the money was collected without bonus I have not yet found out the reason why I can not withdraw my money all they tell me is that their finance department will process it. I had done some request which were canceled after 6-7 days of waiting. In the live chat I keep getting the same answers without any solution. At the moment I have 2 requests pending with bank transfer.

Ο λογαριασμός δεν έχει επαληθευτεί καθώς στην επαλήθευση μου γράφει ότι δεν απαιτεί επαλήθευση συγκεντρωθηκαν χωρίς μπόνους τα χρήματα δεν έχω μάθει ακόμα τον λόγο που δεν μπορώ να αποσύρω τα χρήματα μου το μόνο που μου λένε είναι ότι το επεξεργαστεί το οικονομικό τους τμήμα.ειχα κάνει κάποια request τα οποία ακυρώθηκαν μετά από 6 7 μέρες αναμονής.στο live chat λαμβάνω συνεχώς τις ίδιες απαντήσεις χωρίς κάποια λύση.αυτην την στιγμή έχω 2 request pending με bank transfer.

I fully understand your frustration, Pezos. However, I will set the timer for additional 8 days allowing to casino two full weeks to process the payments and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawals. Thank you in advance for your patience.

Dear Pezos,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.