Viggoslots Casino - Η απόσυρση του παίκτη έχει καθυστερήσει.

Hello, I live in Germany and I have a problem. Specifically, I requested for a withdrawal of 60€ more than 64 hours ago. I am fully verified and have received previous withdrawals within 24 hours. Now, I have been waiting for more than 60 hours and the withdrawal status on my profile is still in progress. According to the Terms and Conditions, the finance department can take up to 48 hours to process the withdrawal. Therefore, I kindly request your assistance.

Hallo ich lebe in Deutschland und habe ein Problem . Und zwar geht es um 60€ wo ich vor 64 Stunden zur auszahlung beantragt habe . Ich bin komplett Verifiziert und habe letzten auszahlungen innerhalb 24 Stunden erhalten . Nun warte ich schon über 60 Stunden und der auszahlungs Status im meinem Profil steht in Arbeit . Laut der Geschäftsbedingungen kann die finanzabteilung bis zu 48 Stunden die auszahlung bearbeiten. Daher bitte ich Sie mir zu helfen

Dear Timandre47,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

It was done and booked at 11 p.m

Hat sich erledigt ist um 23 Uhr gebucht worden

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Timandre47, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

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