Γεια, καλησπέρα!
Γράφω για να ζητήσω τη βοήθειά σας. Έχω προβλήματα με το Rolletto Casino. Κέρδισα περίπου 500,00 R$, αλλά ο λογαριασμός μου μπλοκαρίστηκε κατά τη διαδικασία επαλήθευσης.
Εδώ είναι το θέμα! Ολοκλήρωσα ΟΛΑ τα βήματα επαλήθευσης. Έστειλα τα έγγραφά μου, μια selfie με την ταυτότητά μου, αποδεικτικό κατοικίας, ένα βίντεο που κουνούσε το κεφάλι μου (παρόμοιο με αυτό που απαιτούν οι τράπεζες) και ζήτησαν ακόμη και ένα ΒΙΝΤΕΟ με ένα φύλλο χαρτιού που έδειχνε την είσοδο, την ημερομηνία, το όνομα του καζίνο και μιλώντας στα αγγλικά. Σε αυτήν την περίπτωση, παραπονέθηκα και μου είπαν ότι θα μπορούσε να είναι στη μητρική μου γλώσσα, που είναι τα Πορτογαλικά (BR).
Έκανα ό,τι ήταν δυνατό για να ΑΠΟΔΕΙΞΩ την ταυτότητά μου και το μόνο που έμεινε ήταν το βίντεο. Όταν τελικά έκανα το βίντεο, μπλόκαραν τον λογαριασμό μου και ισχυρίστηκαν στο email ότι ήμουν κάποιος άλλος που υποδύθηκε τον εαυτό μου.
Αυτό δεν έχει κανένα νόημα, αφού ολοκλήρωσα ΟΛΕΣ, κυριολεκτικά ΟΛΕΣ τις επαληθεύσεις που απαιτούσαν, χωρίς να έχω μια προσωπική απόδειξη ζωής.
Μπορείς να με βοηθήσεις σε παρακαλώ;
Hello, good evening!
I'm writing to ask for your assistance; I am having issues with Rolletto Casino. I won approximately R$500.00, but my account was blocked during the verification process.
Here's the thing! I completed ALL the verification steps. I sent my documents, a selfie holding my ID, proof of residence, a video moving my head (similar to what banks require), and they even asked for a VIDEO with a sheet of paper showing the login, date, casino name, and speaking in English. In this case, I complained and they said it could be in my native language, which is Portuguese (BR).
So, I did everything possible to PROVE my identity, and all that was left was the video. When I finally made the video, they blocked my account and claimed in the email that I was someone else impersonating myself.
This makes NO SENSE at all, since I completed ALL, literally ALL the verifications they required, short of an in-person proof of life.
Can you help me, please?
Olá, boa noite!
Venho aqui solicitar ajuda de vocês, estou tendo problemas com o Rolletto Casino, ganhei um valor de R$500,00 (e pouco), mas tive a conta bloqueada durante a verificação.
Detalhe! Eu fiz TODAS as verificações, mandei meus documentos, mandei selfie segurando RG, comprovante de residencia, video mexendo a cabeça (igual de banco), não bastasse, ainda pediram um VIDEO com uma folha escrito login, data, nome do cassino e falar em inglês, neste caso reclamei e disseram poderia ser em minha lingua nativa, no caso, português (BR).
Ou seja, fiz todos possíveis PROVANDO que sou eu e só faltava o video, quando eu fiz finalmente o video, bloquearam minha conta e dizendo no e-mail que eu seria outra pessoa me passando por mim mesma.
O que não faz sendito NENHUM, já que eu fiz TODAS, literalmente TODAS as verificações que exigiram, só faltou pedir prova de vida pessoalmente.
Conseguem me ajudar por favor?
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