Ο λογαριασμός έκλεισε μετά από πολλαπλά αιτήματα από εμένα, τόσο μέσω email όσο και μέσω συνομιλίας, στις 09/09/2024.
Ο αυτοαποκλεισμός είναι ΔΙΚΑΙΩΜΑ και προστασία ενός παίκτη όταν δεν είναι σε θέση να ελέγξει τον τζόγο του.
Είχα την ικανότητα να το συνειδητοποιήσω και ζήτησα παρέμβαση. στις 25/8, ζήτησα για πρώτη φορά τον αυτο-αποκλεισμό μέσω email, αλλά το καζίνο Rabona απέτυχε να ενεργήσει και να εκπληρώσει μια ΞΕΚΑΘΑΡΗ οδηγία από τον πελάτη. Απέτυχαν. Καταλαβαίνω γιατί—είναι επιχείρηση και ο πελάτης συνεχίζει να ξοδεύει χρήματα ακόμα και όταν δεν τα έχει. Το καζίνο έχει μόνο κέρδη και συνέχισα να ξοδεύω ό,τι είχα και δεν είχα. Επέμεινα μέσω email και chat, αλλά δεν έκλεισαν ποτέ τον λογαριασμό. Με ενθάρρυναν ακόμη και να συνεχίσω να παίζω. Στις 1/9, ξεκίνησα μια πιο σταθερή συνομιλία μέσω email, και προσπάθησαν ξανά να με αποτρέψουν από το κλείσιμο και πρόσφεραν ένα μπόνους. Μόλις στις 9/9, όταν επέμενα στο κλείσιμο του λογαριασμού και ζήτησα επιστροφή χρημάτων για όσα είχα καταθέσει από τότε που ζήτησα αυτο-αποκλεισμό στις 25/8, τελικά ακύρωσαν τον λογαριασμό. Από τότε ζητάω επιστροφή χρημάτων.
Κοινοποίησα πριν από περισσότερο από ένα μήνα αυτό που ήθελα, ΕΠΙΣΤΡΟΦΗ ΟΛΩΝ ΤΩΝ ΠΟΣΩΝ ΠΟΥ ΚΑΤΑΤΕΘΗΚΑΝ ΑΠΟ 25/8
ΕΩΣ 9/9.
The account was closed after multiple requests from me, both by email and chat, on 09/09/2024.
Self-exclusion is a RIGHT and a player's protection when they are unable to control their gambling.
I had the ability to realize this and asked for intervention; on 8/25, I first requested self-exclusion via email, but the Rabona casino failed to act and fulfill a CLEAR instruction from the customer. They failed. I understand why—it's a business, and the customer continues to spend money even when they don't have it. The casino only profits, and I kept spending what I had and didn't have. I insisted through email and chat, yet they never closed the account. They even encouraged me to keep playing. On 9/1, I initiated a firmer conversation via email, and they again tried to dissuade me from closing and offered a bonus. It was only on 9/9, when I insisted on account closure and requested a refund for what I had deposited since asking for self-exclusion on 8/25, that they finally canceled the account. Since then, I have been demanding a refund.
I communicated more than a month ago what I wanted, a REFUND OF ALL AMOUNTS DEPOSITED FROM 8/25
TO 9/9.
A conta foi encerrada após várias insistências minhas, quer por mail quer por chat, no dia 09/09/2024.
A autoexclusão é um DIREITO e uma proteção ao jogador, quando este não é capaz de controlar o jogo.
Eu tive a capacidade de perceber isso e solicitar a intervenção, dia 25/8 pedi pela primeira vez por mail a autoexclusão, o casino Rabona não teve a capacidade de atuar e dar cumprimento a uma indicação CLARA do cliente. Falharam. Entendo porquê, é um negócio e o cliente continua a gastar dinheiro, mesmo quando não o tem. O casino só ganha. E eu continuei a gastar o que tinha e não tinha. Insisti por mail e no chat e nunca cancelaram a conta. Até me incentivavam a continuar a jogar. A dia 1/9 iniciei uma conversa mais firme por mail, tentaram novamente dissuadir o encerramento e oferece um bônus, só quando a dia 9/9 eu disse que queria o encerramento e a devolução do que carreguei desde que pedi a autoexclusão a 25/8, eles finalmente cancelaram a conta. Desde então venho reclamando o reembolso.
Já transmiti há mais de um mês o que pretendia, DEVOLUÇÃO DE TODOS OS VALORES CARREGADOS DESDE 25/8
ATE 9/9.
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