Prism Casino - Η απόσυρση του παίκτη καθυστερεί συνεχώς.

I have been attempting to withdraw my earnings for two weeks now. I now have started to contacted them daily. When I initially requested a withdrawal, they told me everything was set, but days went by but I don't receive my withdrawal or any notifications of a withdrawal in progress. Then, I contact them again and I "have requested the wrong type" of withdrawal. Or I have to verify my documentation and banking information again. Its one stall tactic after another, all without notifying me. I only find out when I check to see why my withdrawal hasn't gone through.

Hello YoyoLolo8,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Prism Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear YoyoLolo8,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

My account is fully verified, I made a deposit with a bonus and I last spoke to the casino the day that I created the complaint as they had created another fake "verification" that I needed to send in that I had already done twice.

Hello YoyoLolo8,

When was the last time the casino requested any type of document from you? Did you send it to them? Can you please forward us the communication between you and the casino to nikolas.b@casino.guru?

Dear YoyoLolo8,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.