MyStake Casino - Ο παίκτης παλεύει να αποσύρει το υπόλοιπο του.

I made a withdrawal but this morning I received an email asking me to verify a card I used last year but had to cancel due to being cloned! They sent me a form to fill out as I did and I sent it back but got no response! The withdrawal can no longer be canceled, and I can't verify that card that I no longer have! I also sent the bank card where it says that card was blocked because it was cloned! I don't know what to do anymore also because the card I use now is already verified

Ho effettuato un prelievo, ma questa mattina mi è arrivata un’email in cui mi chiedono di verificare una carta che ho usato l’anno scorso ma che ho dovuto estinguere perché era stata clonata! Mi hanno mandato un modulo da compilare così come ho fatto e l’ho rimandato, ma non ho avuto nessuna risposta! Il prelievo non si può più annullare, e io non posso verificare quella carta che ormai non ho più! Ho mandato anche la carta della banca dove dice che quella carta è stata bloccata perché clonata! Non so più che fare anche perché la carta che uso ora è già verificata

Hello fabrizio92,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyStake Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino or sent them any kind of documents and what was it about?

Looking forward to your answer.

Regards,

Nick

The verification process started from today, but without any reason since yesterday and the day before yesterday I withdrew and there was no problem! I don't have this card available and my account is completely verified!

they ask me to verify a card that I no longer have

Il processo di verifica è iniziato da oggi, ma senza nessun motivo dato che ieri e l’altro ieri ho prelevato e non c’è stato nessun problema! Io questa carta non l’ho disponibile ed il mio conto è tutto verificato!

mi chiedono la verifica di una carta che io non ho più

The withdrawal can't be reversed anymore because it says it has been sent to a third party! What does it mean?

Il prelievo non si può più annullare perché dice che è stato inviato a terze parti! Cosa significa?

Problem solved, withdrawal received

Problema risolto, prelievo ricevuto

Thank you fabrizio92 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick