IceCasino - Ο παίκτης πιστεύει ότι η ανάληψή του καθυστέρησε.

They claim to have paid out the money, I never received anything

sie behaupten das Geld auszahlt zu haben, bei mir ist nie was angekommen

Dear Playthis500,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Playthis500

Would you please specify the disputed transaction ID?

Thank you in advance!

Kind regards

394851c0-ec74-42a5-aba3-a9fda6388c16

394851c0-ec74-42a5-aba3-a9fda6388c16

Dear Playthis500

According to our logs, the transaction was successful and completed at 13.08.2022 08:57:30 (UTC)

If the money did not reach your bank account, please kindly turn to our live support, they will request the necessary info and contact the Payment Service Provider.

Thank you for cooperation!

Kind regards

I already have, I've been waiting for a week for the payment confirmation that should have been sent to me by email...

Hab ich bereits, ich warte seit einer Woche auf die Zahlungsbestätigung, die mir per Mail gesendet werden sollte…

Dear Playthis500,

Have you received your withdrawal from the casino yet?

No, no proof of payment by email either

Nein, auch keinen Zahlungsnachweis per Mail

Got the money, all good

Habe das Geld erhalten, alles gut

Awesome news, Playthis500. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.