Goldenbet Casino - Η απόσυρση του παίκτη δεν έφτασε.

Greetings. I'm Riccardo Mastrangelo. At this platform I requested a withdrawal of €7500 and the payment was already sent last Thursday but despite this I have not received anything. I called the bank aware of the Easter delays but they confirmed that the transfer should have already arrived. The casino keeps sending me the same message about an investigation by their team into the incident but I've read online that many people have complained of the same problem. I would simply like to receive my winnings.

Salve. Sono Riccardo Mastrangelo. Presso questa piattaforma ho richiesto un prelievo di 7500€ e il pagamento è stato già inviato giovedì scorso ma nonostante ciò non ho ricevuto nulla. Ho chiamato in banca consapevole dei ritardi pasquali ma mi hanno confermato che il bonifico sarebbe già dovuto arrivare. Il casinò continua a mandarmi un messaggio sempre uguale parlando di una investigazione del loro team sull’accaduto ma ho letto in rete che molte persone hanno lamentato dello stesso problema. Vorrei semplicemente ricevere la mia vincita.

Dear Riccardo92,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.

Please allow me to ask you a few questions, so I can better understand the situation.

Could you please advise if your account has been fully verified? When exactly were you informed about the transaction being processed? Was this your first withdrawal using this particular payment method in the casino?

Do I understand correctly the casino refused to provide you with transaction tracking information?

Looking forward to hearing from you.

Best regards,

Tomas

Greetings. Yes, I'm fully verified. Last Thursday morning I saw that the transaction was successful. They never gave me any communication about it. The transaction was requested on Wednesday and Thursday morning finalized and completed. This is my first time making a withdrawal with them and they told me several times to email to hear back and that they couldn't provide me with any proof of payment or transaction codes as they don't provide it. They say they sent but they are vague and not trying to give me a serious answer.

But they keep asking me to make other deposits and to trust them.

I think they never sent the money.

i am really sad because i had deposited 1000€ and i asked to withdraw 7500€ which is the weekly limit.

help me please

Salve. Si, sono completamente verificato. La mattina di giovedì scorso ho visto che la transazione era andata a buon fine. Non mi hanno mai dato nessuna comunicazione in merito. La transazione è stata richiesta mercoledì e giovedì mattina finalizzata e completata. È la prima volta che faccio un prelievo con loro e mi hanno detto varie volte di scrivere via email per avere notizie e che non potevano fornirmi alcuna prova del pagamento o codici della transazione perché non lo prevedono. Dicono di aver inviato ma sono vaghi e non cercano di darmi una risposta seria.

Però continuano a chiedermi di fare altri depositi e di fidarmi.

io penso che non abbiano mai mandato i soldi.

sono davvero triste perché avevo fatto il deposito di 1000€ e ho chiesto di prelevare 7500€ che è il limite settimanale.

aiutatemi per favore

I received the money. You can close the case.

thank you

Dear Riccardo92,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru