ZetCasino - Ο παίκτης δεν έλαβε ακόμη τα κέρδη του.

Hello,

I deposited about 1500 euros a month. Now I have won 4700 euros. Since you can only pay out 500 euros at once, I did this. After 4 days I got an email from the finance department that I should send my ID for verification. I have done this. A day later I get a message that my mail could not be delivered. I have now sent another email with my ID to the normal support email address. This can not be. Should I wait or go straight to my lawyer?

Hallo,

ich habe den Monat ca 1500 Euro eingezahlt. Nun habe ich 4700 Euro gewonnen. Da man nur 500 Euro auf einmal auszahlen kann habe ich dieses getan. Nach 4 Tagen habe ich eine Mail von der Finanzabteilung bekommen, dass ich meinen Ausweis zur Verifizierung schicken soll. Dies habe ich getan. Einen Tag später bekomme ich eine Nachricht, dass meine Mail nicht zugestellt werden konnte. Ich habe nun nochmal eine Mail mit meinem Ausweis an die normale Support- email Adresse geschickt. Das kann doch nicht sein. Soll ich noch abwarten oder direkt meinen Anwalt aufsuchen ?

Dear Madvillain12,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello,

my account has now been verified. Now I'm still waiting for my payout. As soon as the money is paid out I will announce it here

Hallo,

mein Konto wurde jetzt verifiziert. Jetzt warte ich noch auf meine Auszahlung. Sobald das Geld ausgezahlt ist werde ich das hier bekannt geben

Money has been transferred. Everything worked

Geld wurde überwiesen. Alles geklappt

Awesome news, Madvillain12. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.